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How much do aaa customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for aaa customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are AAA Customer Service representatives?

AAA Customer Service representatives are professionals who assist AAA members with a variety of services, including roadside assistance, travel planning, insurance inquiries, and membership questions. They serve as the first point of contact for customers seeking help or information. Their responsibilities often include handling emergency calls, providing information about AAA benefits, processing payments, and resolving issues to ensure customer satisfaction. These representatives work in call centers, branch offices, or remotely, and are trained to deliver prompt and courteous service. Strong communication and problem-solving skills are essential for this role.

How hard is it to get hired at AAA?

Getting hired as an AAA customer service representative typically requires a high school diploma or equivalent, good communication skills, and customer service experience. The hiring process often involves submitting an application, passing interviews, and sometimes completing background checks or assessments, making the process moderately competitive depending on location and position availability.

What is the difference between Aaa Customer Service vs Aaa Call Center Representative?

AspectAaa Customer ServiceAaa Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentIn-office or remote customer support settingsCall center environment, often in a dedicated facility
Employer & Industry UsageInsurance, automotive, or service companiesInsurance companies, telecommunication firms, or service providers
Common Search & ComparisonCustomer service roles within AaaCall center roles within Aaa

Both Aaa Customer Service and Aaa Call Center Representative roles involve assisting customers, handling inquiries, and providing support. The main difference lies in the work environment: customer service roles may be more varied and include in-person or remote support, while call center representatives primarily work in call centers handling inbound or outbound calls. Both positions require similar credentials and are integral to customer satisfaction within Aaa industries.

What are some common challenges faced by AAA Customer Service representatives, and how are they typically addressed?

AAA Customer Service representatives often encounter challenges such as handling high call volumes during peak travel seasons, assisting members in stressful roadside emergency situations, and troubleshooting a wide range of service requests. To address these challenges, representatives receive comprehensive training in conflict resolution, multitasking, and the use of digital support tools. Team collaboration and support from supervisors are also integral, ensuring representatives can escalate complex cases and maintain high-quality service even during busy periods.

What are the key skills and qualifications needed to thrive as a AAA Customer Service Representative, and why are they important?

To thrive as a AAA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and AAA's proprietary platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills are crucial for effectively resolving member issues, maintaining customer satisfaction, and upholding AAA's reputation for excellent service.

Does AAA hire with no experience?

AAA Customer Service positions often do not require prior experience, as training is typically provided on the job. Candidates should have good communication skills and a customer-focused attitude, but previous experience is not always necessary for entry-level roles.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex client accounts.

Does AAA do remote jobs?

AAA Customer Service positions are typically based in physical locations, such as call centers or offices, but some roles may offer remote or hybrid options depending on the company's policies and the nature of the work. Candidates should check specific job listings for remote work opportunities and requirements such as computer skills and internet connectivity.
More about Aaa Customer Service jobs
What cities are hiring for Aaa Customer Service jobs? Cities with the most Aaa Customer Service job openings:
What states have the most Aaa Customer Service jobs? States with the most job openings for Aaa Customer Service jobs include:
What job categories do people searching Aaa Customer Service jobs look for? The top searched job categories for Aaa Customer Service jobs are:
Aaa Customer Service jobs near you
AAA Customer Service Representative

AAA Customer Service Representative

The Auto Club Group

Nashville, TN • On-site

$11 - $11.50/hr

Contractor

Medical, Dental, Retirement

Re-posted 28 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

210th of 281 rated insurance

Job description

Company Description
AAA, the nation's largest automobile club, is hiring in Nashville and offering positions in customer service. We're looking for qualified individuals to fill these temp to hire positions. Those hired will initially be employed through Randstad Staffing. Individuals will then have the opportunity to convert to regular AAA employment, as positions become available throughout the year.
Job Description
AAA's Nashville Customer Interaction Center is expanding operations!
Looking for a career opportunity with an industry leader in the customer service field? The Nashville Emergency Roadside Assistance Department is expanding their Operation and are currently hiring ERS Customer Service Representatives.
Next training Classes:
December 1, 2014
AAA offers a comprehensive training curriculum to prepare individuals for success. We also offer ongoing professional development and opportunities for career advancement. The training schedule is Full-Time, Monday through Friday from 8:30am - 5:00pm. After training, full time afternoon/evening shifts are available. Both weekend days are required.
The position is a Customer Advocate in our Emergency Roadside Customer Service call center. This position involves taking incoming calls from AAA members that need roadside assistance. The Customer Advocate position would start as a Full-time, temp-to-hire position through Randstad Staffing with a potential opportunity to convert into a regular AAA position in the future.
The training for this position would be paid and would last for 4 weeks, Monday-Friday from 8:30 am -5:00 pm then you would start your regular shift. The shifts that are currently available are part-time day and evening hours and they do include working every Saturday and Sunday and may include holidays. Your days off would be during the week.
Mandatory overtime is expected during our peak business periods.
These positions are being offered on a Temp to Hire basis. Those hired will initially be employed through Randstad Staffing. Individuals will then have the opportunity to apply for regular AAA employment, as positions become available throughout the year. Initially, employees are eligible for benefits through Randstad, and if converted to AAA, employee will enjoy a full range of competitive AAA benefits including medical, dental and retirement plans.
Qualifications
Job Requirements
Qualifications:
  • Ability to provide a high level of customer service in a professional call center environment.
  • Ability to multi-task, using a variety of computer software applications.
  • Ability to successfully pass a call center assessment.
  • Ability to identify geographical locations and proficiency in reading maps.
  • Willingness to work weekends and holidays.

Base Pay: $11.00-$11.50/hour plus shift differential
Additional Information

What AAA The Auto Club Group employees say

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American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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