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Aaa Customer Service Jobs in Michigan (NOW HIRING)

AAA Life Insurance Company

Director, Claims

Livonia, MI · On-site

AAA has been one of the most trusted names in America because it believes in providing the services ... Customer Experience Leadership * Cross-functional Collaboration * Talent Development * Continuous ...

AAA Life Insurance Company

Director, Claims

Livonia, MI · On-site

AAA has been one of the most trusted names in America because it believes in providing the services ... Customer Experience Leadership * Cross-functional Collaboration * Talent Development * Continuous ...

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All JobsAaa Customer Service JobsAaa Customer Service Jobs in Michigan

Aaa Customer Service information

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$8

$16

$23

How much do aaa customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for aaa customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a AAA Customer Service representative?

AAA Customer Service representatives are professionals who assist AAA members with a variety of services, including roadside assistance, travel planning, insurance inquiries, and membership questions. They serve as the first point of contact for customers seeking help or information. Their responsibilities often include handling emergency calls, providing information about AAA benefits, processing payments, and resolving issues to ensure customer satisfaction. These representatives work in call centers, branch offices, or remotely, and are trained to deliver prompt and courteous service. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a AAA Customer Service representative?

To thrive as a AAA Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and AAA's proprietary platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills are crucial for effectively resolving member issues, maintaining customer satisfaction, and upholding AAA's reputation for excellent service.

What are some common challenges faced by AAA Customer Service representatives, and how are they typically addressed?

AAA Customer Service representatives often encounter challenges such as handling high call volumes during peak travel seasons, assisting members in stressful roadside emergency situations, and troubleshooting a wide range of service requests. To address these challenges, representatives receive comprehensive training in conflict resolution, multitasking, and the use of digital support tools. Team collaboration and support from supervisors are also integral, ensuring representatives can escalate complex cases and maintain high-quality service even during busy periods.

What is the difference between Aaa Customer Service vs Aaa Call Center Representative?

AspectAaa Customer ServiceAaa Call Center Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentIn-office or remote customer support settingsCall center environment, often in a dedicated facility
Employer & Industry UsageInsurance, automotive, or service companiesInsurance companies, telecommunication firms, or service providers
Common Search & ComparisonCustomer service roles within AaaCall center roles within Aaa

Both Aaa Customer Service and Aaa Call Center Representative roles involve assisting customers, handling inquiries, and providing support. The main difference lies in the work environment: customer service roles may be more varied and include in-person or remote support, while call center representatives primarily work in call centers handling inbound or outbound calls. Both positions require similar credentials and are integral to customer satisfaction within Aaa industries.

How long is Aaa Customer Service training?

Aaa Customer Service training typically lasts from a few days to several weeks, depending on the company's program and the complexity of the role. Training often includes customer service skills, company policies, and use of specific tools or systems. Ongoing training and development may also be part of the job to enhance skills and knowledge.

What are popular job titles related to Aaa Customer Service jobs in Michigan?

For Aaa Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Aaa Customer Service jobs in Michigan look for?

The top searched job categories for Aaa Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Aaa Customer Service jobs?

Cities in Michigan with the most Aaa Customer Service job openings:

Aaa Customer Service jobs near you
Infographic showing various Aaa Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

AAA - Insurance Agency Owner

Grand Rapids, MI • On-site

AAA - Auto Club Group
Non-Profits • 10K+ employees

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

232nd of 311 rated insurance

Good employer

Recommended by students

Recommended by parents

Learn more about AAA - Auto Club Groupexternal

Contractor

Re-posted 11 days ago

Job description

About the Company - AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join our team! One of the Industry's BEST Compensation Packages Earning potential is unlimited through a 100% incentive-based compensation structure. Competitive new-business and renewal commission, complemented by bonus programs (see below) which help your business growth at all stages of your agency’s development. The more you invest in your success, the more you can earn!

Agency Launch Bonus

  • The Agency Launch bonus is paid once candidate launches fully compliant AAA branded agency

Marketing Reimbursement

  • Paid to Agency Owner bi-weekly.

Agency Development Bonus (ADB)

  • First 36 months – bonus paid monthly

Agency Growth Bonus (AGB)

  • Starts in year 3 paid monthly

Strong Support Throughout the Process - Start with a solid foundation: The EA model is designed to serve the needs of our members. There is much thought, data, and research that goes into our candidate selection, interview process, and agency location placement. We provide EAs with assistance on how to successfully launch and develop their agency into a sustainable and profitable business year over year. Step-by-step assistance: The core of your EA onboarding will be a detailed deployment plan providing guidance to ensure compliance with AAA protocols and standards. Comprehensive education: You will benefit from mixing in-person with virtual training, the program includes core business skills, sales, customer service, products and systems. Resources to help you grow and evolve: As your business grows, you’ll benefit from a myriad of resources to help you secure licensed staff, manage financials and cash flows, develop and modify a business plan, and access to a network of experienced EAs and other business experts. Your AAA recruiter can review specifics with you.

Agency Owner Overview - This opportunity is for self-motivated, results-driven business people interested in building a profitable, multi-line insurance agency. You’ll bring business or industry-relevant experience, and need a level of capital to ensure your agency delivers the service AAA—and our members—expect. You’ll own and grow an insurance agency that serves new and prospective AAA Members. You’ll sell property and casualty, life insurance and AAA memberships along with other products, to a well-defined and loyal client base.

Agency Owner Requirements:

  • Property & Casualty and Life & Health Insurance Licensing, preferred not required: If you don’t have them, you must be willing to obtain at candidate's expense
  • Review and completion of the Business Plan/Cash flow analysis (AAA provides assistance and guidance throughout this process)
  • Learning & Development requirements will be (4 week 100% virtual training/live instructor class)
  • AAA branded office - must be approved office space
  • 75K proof of investable capital – (not a franchise fee-proof of funds available for investment into your own business-must be seasoned for 60 days)
  • Must be able to pass background check-criminal history and credit/financial check

Products include:

  • AAA Membership - You’ll offer programs for autos, bicycles, RVs and motorcycles. People value their AAA Membership for access to our trusted roadside assistance, and for the more than 126,000 opportunities to save on dining, shopping, hotels, rental cars, travel events and auto care.
  • Property and casualty insurance - You’ll sell Auto, Home, Renters, Umbrella, Flood, RV, Boat, Motorcycle, Specialty Vehicles and Commercial Lines. Because we always strive to do what’s right for our members, you’ll also have access to brokered products from multiple, national and regional A rated leading carriers to help you serve a wide variety of needs. (varies by state)
  • Life Insurance - You’ll sell Term, Universal Life, Whole Life and Annuities. Founded in 1969 and affiliated with AAA, AAA Life Insurance Company has an A- rating (Excellent), which is the 4th highest ranking out of 16, by A.M. Best Company as of September 2016.
American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

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