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Voice Customer Service Representative Jobs in Michigan

Culligan

Customer Service Representative

Alpena, MI · On-site

$18 - $20/hr

At McCardel Culligan, our Customer Service Representatives are more than the friendly voice on the phone-they're trusted advisors who build relationships, coordinate solutions, and help families and ...

Culligan

Customer Service Representative

MI · On-site

$19 - $21/hr

McCardel Culligan is looking for an enthusiastic and dependable Customer Service Representative to be the friendly, knowledgeable voice of our trusted brand. As a member of our dynamic customer care ...

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and ...

Air Lift Company

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and ...

AmeriVet

Customer Service Representative

Allen Park, MI · On-site

$14.50 - $19.75/hr

Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that ... To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient ...

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Voice Customer Service Representative information

What is a voice customer service representative?

Voice Customer Service Representatives are professionals who handle customer inquiries, complaints, and support requests primarily over the phone. They act as the primary point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. These representatives are skilled in communication, problem-solving, and often use specialized software to document interactions and find solutions. Their role is crucial in maintaining a positive relationship between the business and its clients.

What are the key skills and qualifications needed to thrive as a voice customer service representative?

To thrive as a Voice Customer Service Representative, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is highly valuable. Patience, problem-solving, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies ensure excellent customer experiences, high satisfaction rates, and effective handling of diverse inquiries in a fast-paced environment.

What are some common challenges voice customer service representatives face, and how can they effectively manage them?

Voice Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and resolving issues efficiently within time constraints. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and be familiar with company policies and resources for quick problem-solving. Many organizations provide training and ongoing support, and teamwork is essential, as representatives often collaborate with supervisors or other departments to resolve complex issues.

What is the difference between Voice Customer Service Representative vs Customer Support Specialist?

AspectVoice Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications vary, often in technical support or communication
Work EnvironmentCall centers, remote work, customer service departmentsCall centers, online chat, email support, remote or on-site
Industry UsageRetail, telecom, banking, healthcareTechnology, software, retail, telecom
Common Search/ComparisonYesNo

The main difference is that Voice Customer Service Representatives primarily handle inbound calls and communicate via voice, focusing on resolving customer issues over the phone. Customer Support Specialists may handle multiple channels like chat or email and often provide more technical or product-specific support. Both roles require strong communication skills and customer service experience, but the Voice Customer Service Representative role emphasizes verbal communication and call handling skills.

How to get hired for remote voice customer service representative?

To get hired as a remote voice customer service representative, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often require previous customer service experience, basic computer proficiency, and may conduct virtual interviews or skills assessments. Certifications like customer service or communication courses can also improve chances of hiring.

What cities in Michigan are hiring for Voice Customer Service Representative jobs?

Cities in Michigan with the most Voice Customer Service Representative job openings:

Voice Customer Service Representative jobs near you
Infographic showing various Voice Customer Service Representative job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Service Representative

The Blue Collar Recruiter

Howell, MI • On-site

$22 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Job Description Customer Service Representative (ServiceTitan Experience Required) Compensation $22-$30 per hour (based on experience) Performance-based bonus opportunities Estimated Annual Earnings: $50,000-$65,000 - Location: Howell, MI --- Position Summary We are seeking a friendly, professional, and customer-focused Customer Service Representative (CSR) with ServiceTitan experience to join our growing team. As the first point of contact for our customers, you will play a critical role in creating a positive customer experience by answering incoming calls, scheduling service appointments, and ensuring every interaction reflects our commitment to exceptional service. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment where multitasking and communication are key to success.

Key Responsibilities Answer incoming customer calls promptly and professionally. Schedule service, maintenance, and installation appointments using ServiceTitan. Provide exceptional customer service while building rapport and trust with customers.

Promote and educate customers on maintenance memberships and additional service offerings when appropriate. Confirm upcoming appointments and communicate schedule updates. Conduct customer follow-up calls to ensure satisfaction and assist with future service needs.

Maintain accurate customer records, notes, and job details within ServiceTitan. Coordinate with dispatchers and field technicians to ensure efficient scheduling and communication. Resolve customer concerns with professionalism and escalate issues when necessary.

Meet or exceed performance metrics related to booking rates, customer satisfaction, and call quality. Qualifications Previous customer service experience is required, preferably within the plumbing, HVAC, electrical, or home service industry. Hands-on experience using ServiceTitan is required.

Excellent verbal and written communication skills. Strong organizational and time management abilities. Ability to multitask and remain calm in a fast-paced, high-volume environment.

Strong attention to detail and problem-solving skills. Comfortable using multiple computer applications and office technology. Positive attitude with a team-oriented mindset and a passion for delivering outstanding customer experiences.

What We Offer Competitive hourly pay Performance-based bonus opportunities Paid Time Off (PTO) Health, dental, and vision insurance Retirement plan/401(k) Ongoing training and professional development Opportunities for career advancement within a growing company Supportive, team-oriented work environment This position is ideal for someone who enjoys helping customers, thrives in a fast-paced office environment, and takes pride in creating exceptional customer experiences. As the voice of our company, you'll play a vital role in building lasting customer relationships while supporting the continued growth and success of our team.

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