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Voice Customer Service Representative Jobs in Michigan

Associa

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

Customer Service Representative Join a team where people matter -- Customer Service Representative ... In this role, you will be the friendly voice and trusted resource for our customers--helping them ...

Associa

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

? Join a Team Where People Matter - Customer Service Representative (Troy, MI) ? About the Role We ... In this role, you will be the friendly voice and trusted resource for our customers-helping them ...

Miller Warehousing Services, Inc.

Be Seen First

Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

... customers using voice, phone and email. * Some knowledge or experience in inputting inventory ... Customer Service Representative Responsibilities: * Interact with customers to provide basic ...

McCardel - Culligan

Customer Service Representative

Alpena, MI · On-site

$14 - $19.25/hr

McCardel Culligan is looking for an enthusiastic and dependable Customer Service Representative to be the friendly, knowledgeable voice of our trusted brand. As a member of our dynamic customer care ...

Culligan

Customer Service Representative

Alpena, MI · On-site

$18 - $20/hr

At McCardel Culligan, our Customer Service Representatives are more than the friendly voice on the phone-they're trusted advisors who build relationships, coordinate solutions, and help families and ...

Culligan

Customer Service Representative

Alpena, MI · On-site

$18 - $20/hr

At McCardel Culligan, our Customer Service Representatives are more than the friendly voice on the phone-they're trusted advisors who build relationships, coordinate solutions, and help families and ...

Culligan

Customer Service Representative

Traverse City, MI · On-site

$19 - $21/hr

McCardel Culligan is looking for an enthusiastic and dependable Customer Service Representative to be the friendly, knowledgeable voice of our trusted brand. As a member of our dynamic customer care ...

Culligan

Customer Service Representative

MI · On-site

$19 - $21/hr

McCardel Culligan is looking for an enthusiastic and dependable Customer Service Representative to be the friendly, knowledgeable voice of our trusted brand. As a member of our dynamic customer care ...

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

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Voice Customer Service Representative information

What is a voice customer service representative?

Voice Customer Service Representatives are professionals who handle customer inquiries, complaints, and support requests primarily over the phone. They act as the primary point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. These representatives are skilled in communication, problem-solving, and often use specialized software to document interactions and find solutions. Their role is crucial in maintaining a positive relationship between the business and its clients.

What are the key skills and qualifications needed to thrive as a voice customer service representative?

To thrive as a Voice Customer Service Representative, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is highly valuable. Patience, problem-solving, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies ensure excellent customer experiences, high satisfaction rates, and effective handling of diverse inquiries in a fast-paced environment.

What are some common challenges voice customer service representatives face, and how can they effectively manage them?

Voice Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and resolving issues efficiently within time constraints. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and be familiar with company policies and resources for quick problem-solving. Many organizations provide training and ongoing support, and teamwork is essential, as representatives often collaborate with supervisors or other departments to resolve complex issues.

What is the difference between Voice Customer Service Representative vs Customer Support Specialist?

AspectVoice Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications vary, often in technical support or communication
Work EnvironmentCall centers, remote work, customer service departmentsCall centers, online chat, email support, remote or on-site
Industry UsageRetail, telecom, banking, healthcareTechnology, software, retail, telecom
Common Search/ComparisonYesNo

The main difference is that Voice Customer Service Representatives primarily handle inbound calls and communicate via voice, focusing on resolving customer issues over the phone. Customer Support Specialists may handle multiple channels like chat or email and often provide more technical or product-specific support. Both roles require strong communication skills and customer service experience, but the Voice Customer Service Representative role emphasizes verbal communication and call handling skills.

How to get hired for remote voice customer service representative?

To get hired as a remote voice customer service representative, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often require previous customer service experience, basic computer proficiency, and may conduct virtual interviews or skills assessments. Certifications like customer service or communication courses can also improve chances of hiring.

What are popular job titles related to Voice Customer Service Representative jobs in Michigan?

For Voice Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Voice Customer Service Representative jobs in Michigan look for?

The top searched job categories for Voice Customer Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Voice Customer Service Representative jobs?

Cities in Michigan with the most Voice Customer Service Representative job openings:

Voice Customer Service Representative jobs near you
Infographic showing various Voice Customer Service Representative job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Service Representative

Associa

Troy, MI • On-site

$15 - $20.50/hr

Other

Re-posted 16 days ago

Associa rating

7.2

Company rating: 7.2 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

107th of 254 rated facilities management

Job description

Customer Service Representative

Join a team where people matter — Customer Service Representative (Troy, MI)

About the role

We are looking for a Customer Service Representative who brings positivity, empathy, and a solution-oriented mindset to every interaction. In this role, you will be the friendly voice and trusted resource for our customers—helping them navigate questions, solve problems, and feel supported every step of the way.

Schedule: Monday – Friday, 8:30 AM – 5:00 PM (occasional overtime as needed)

Location: Troy, MI (full-time, in-office)

What you will do

No two days are the same—and that's part of the fun! You will:

  • Be the first point of contact for customers, delivering a warm, helpful experience every time
  • Partner with customers to resolve billing questions and account inquiries
  • Troubleshoot issues and provide clear, easy-to-understand solutions
  • Help customers understand their accounts, payment options, and HOA processes.
  • Stay cool under pressure, especially when assisting in urgent or sensitive situations.
  • Collaborate with vendors and internal teams to keep everything running smoothly
  • Keep records accurate and up to date in our systems
  • Bring a team-player mindset—jumping in where needed and supporting your colleagues

Why you'll love working here

A supportive, team-oriented culture where your voice matters

Opportunities to grow, learn, and build your career

A company that truly values service, innovation, and community impact

The chance to make a difference in people's lives—every single day

If you're someone who enjoys helping people, thrives in a friendly and fast-paced environment, and wants to work with a team that has your back, we'd love to meet you.

Apply today and be part of something bigger.

Requirements

What you bring

We are looking for someone who's not only capable—but also brings great energy and a collaborative spirit:

  • 1–3 years of customer service experience (call center or high-volume environments a plus)
  • Strong communication skills—you know how to listen, explain, and connect.
  • A calm, confident approach to solving problems and handling challenges
  • A positive, adaptable attitude and a strong sense of accountability
  • Great time management and the ability to prioritize effectively
  • Comfort with office technology and systems

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

What Associa employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Associa logo

About Associa

Sourced by ZipRecruiter

With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1979

Social media

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