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Acd Direct Jobs (NOW HIRING)

SUP3RNOVA

PR ยท On-site

Were on the hunt for an Associate Creative Director with the taste of a curator, the brain of a strategist, and the drive of a startup founder. This isnt a "manage the team and sign off decks" kind ...

Solomon Page

ACD

Manhattan, NY ยท On-site

$140/hr

Our client, a leading social and creator-driven advertising agency, is seeking an Associate Creative Director to join their New York City team. This role sits at the intersection of brands and ...

Brand Apart

ACD & 3D Designer, Experiential

Atlanta, GA ยท On-site

While the ACD will help in๏ฌ‚uence and elevate ideas, they do so within a broader internal creative ... Partner with the Group Creative Director to de๏ฌne creative direction while balancing brand ...

sup3rnova

ACD

San Juan, PR

We're on the hunt for an Associate Creative Director with the taste of a curator, the brain of a strategist, and the drive of a startup founder. This isn't a "manage the team and sign off decks" kind ...

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Showing results 21-40

All JobsAcd Direct Jobs

ACD Direct information

See salary details

$24K

$119.4K

$167.5K

How much do acd direct jobs pay per year?

As of Aug 7, 2026, the average yearly pay for acd direct in the United States is $119,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote customer service representatives at ACD Direct, and how can they be addressed?

Remote customer service representatives at ACD Direct often encounter challenges such as managing high call volumes, handling diverse caller needs, and staying self-motivated in a home environment. To address these, it's important to establish a dedicated, quiet workspace and to utilize the company's training resources actively. Staying organized, adhering to scripts and protocols, and reaching out to team leads or forums when questions arise can help ensure both quality service and personal job satisfaction.

What is the difference between Acd Direct vs Customer Service Representative?

AspectAcd DirectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, customer supportRetail, telecom, service industries
Common Search IntentJob roles, responsibilities, hiring processCustomer support, communication skills

Both Acd Direct and Customer Service Representative roles typically require similar credentials and are found in call center environments. While Acd Direct may focus more on direct customer interactions via specific platforms, Customer Service Representatives often work across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is ACD Direct?

ACd Direct is a company that specializes in providing contact center solutions, primarily for nonprofits, public media, and fundraising organizations. They offer services such as inbound and outbound call support, donation processing, and customer service, using a remote and distributed workforce. Many people work with ACd Direct as independent contractors, handling calls from home for telethons, pledge drives, and other campaigns. The company is known for its flexible work schedules and support for remote agents.

What are the key skills and qualifications needed to thrive as an ACD Direct customer service representative?

To thrive as an ACd Direct Customer Service Representative, you need strong communication skills, active listening, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required. Patience, problem-solving abilities, and professionalism help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution and positive customer experiences, which are vital for maintaining client satisfaction and company reputation.
More about ACD Direct jobs
What cities are hiring for Acd Direct jobs? Cities with the most Acd Direct job openings:
What states have the most Acd Direct jobs? States with the most job openings for Acd Direct jobs include:
What job categories do people searching Acd Direct jobs look for? The top searched job categories for Acd Direct jobs are:
ACD Direct jobs near you
Infographic showing various Acd Direct job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 15% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $119,381 per year, or $57.4 per hour.

Associate Clinical Director (ACD) - CCM/PCM

MedElite Group, LLC.

Hollywood, FL โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Associate Clinical Director (ACD) - CCM/PCM
Title: Associate Clinical Director (ACD) - CCM/PCM
Location: Hollywood, FL
Schedule: Full time
Salary: Negotiable
About MedElite
Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country.
Job Summary
MedElite is a fast-growing healthcare company with a mission to serve a vulnerable, underserved post-acute care facility population across the country. This role offers the opportunity to get involved in meaningful projects and initiatives across the business, with significant opportunity for career advancement as the company continues its year-over-year growth.
As the Associate Clinical Director (ACD) for CCM/PCM programs, you will support the Senior Director in driving operational excellence, quality assurance, and program performance across Chronic Care Management (CCM) and Principal Care Management (PCM) initiatives. This role blends operational leadership, data analysis, and clinical program oversight, ensuring consistency, compliance, and continuous improvement across teams and facilities. The ideal candidate is highly analytical, detail-oriented, and experienced in care management workflows, reporting, and quality assurance processes.
Key Responsibilities
Operational Leadership & Program Oversight
  • Support the Senior Director in executing program goals, initiatives, and quality metrics for CCM and PCM
  • Oversee daily operations to ensure staff meet documentation, accuracy, and productivity standards
  • Provide real-time support to coordinators for workflow and charting challenges
  • Ensure consistent implementation of policies, workflows, and compliance standards across all facilities

Training, Auditing & Quality Assurance
  • Conduct routine chart audits to ensure adherence to CMS guidelines and internal standards
  • Support onboarding and ongoing training for coordinators, reinforcing documentation accuracy and workflow consistency
  • Partner with the Quality Assurance team to identify trends, gaps, and systemic issues; implement corrective action plans
  • Support and educate offshore teams to ensure accurate data entry and alignment with clinical documentation

Reporting & Process Improvement
  • Partner with leadership to conduct deep-dive analyses of reporting outputs, ensuring data accuracy and integrity
  • Validate consistency between interactive dashboards and static reports; identify and resolve discrepancies
  • Lead initiatives within reporting-focused projects to enhance usability, reliability, and audit readiness
  • Track and trend key metrics including accuracy, productivity, and audit completion rates; present actionable insights

Facility & DON Outreach Support
  • Prepare and validate facility-facing reports for Director of Nursing (DON) outreach initiatives
  • Support coordination of DON meetings and synthesize feedback for leadership review
  • Assist in training leadership teams on conducting effective clinical and relationship-driven discussions with facility partners

Collaboration & Communication
  • Collaborate cross-functionally with Program Leads, QA, Compliance, and Data Analytics teams to ensure alignment
  • Maintain consistent communication with the Senior Director regarding progress, risks, and operational needs
  • Participate in leadership meetings and contribute to strategic planning and process improvement initiatives
Requirements
  • Bachelor's degree required; clinical or healthcare-related field preferred
  • 4+ years of experience in healthcare operations, care management, quality assurance, or clinical program oversight
  • Strong understanding of CCM/PCM workflows, CMS documentation requirements, and compliance standards
  • Experience with data analysis, reporting validation, and performance tracking
  • Proven ability to identify process gaps and implement scalable improvements
  • Excellent communication and cross-functional collaboration skills
  • High attention to detail with strong organizational and analytical capabilities
  • Experience working with EMRs and reporting tools preferred
Benefits
  • Health
  • Dental
  • Vision
  • Company-Sponsored Life Insurance
  • 401K
  • Paid Time Off
  • Commuter Benefits
  • Complimentary Travel Expenses

Equal Opportunity Employer
MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
Ready to Make a Difference?
Apply today and help us deliver compassionate, personalized care where it matters most.

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