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How much do 3rd shift customer service representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for 3rd shift customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 3rd shift customer service representative?

A 3rd Shift Customer Service Representative is a professional who provides customer support and assistance during overnight hours, typically from late evening to early morning. Their responsibilities include answering customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction outside of regular business hours. This role is crucial for companies that offer 24/7 customer support, such as call centers, retail businesses, and online services.

What are the key skills and qualifications needed to thrive as a 3rd shift customer service representative?

To thrive as a 3rd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Patience, adaptability, and the ability to work independently during overnight hours are crucial soft skills. These competencies ensure you can efficiently resolve customer issues, maintain service quality, and handle the unique challenges of late-night shifts.

What are some unique challenges faced by 3rd shift customer service representatives, and how can they prepare for them?

3rd Shift Customer Service Representatives often work overnight hours, which can present challenges such as maintaining alertness during non-traditional hours and handling a different volume or type of customer inquiries compared to daytime shifts. They may also work with a smaller team or have fewer on-site resources available, requiring strong problem-solving skills and independence. To prepare, applicants should focus on building good sleep habits, familiarize themselves with the company’s knowledge base, and practice effective communication to collaborate remotely with teammates and supervisors. Support from management and clear protocols can also help ensure success during these hours.
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3rd Shift Customer Service Representative jobs near you
Infographic showing various 3Rd Shift Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Overnight Convenience Store Customer Service Representative - Waco

Canton, OH • On-site

Campbell Oil Company // BellStores, Inc.
See more jobs at Campbell Oil Company // BellStores, Inc.external

$14 - $19/hr

Other

Posted 23 days ago

Job description

Overnight Convenience Store Customer Service Representative - Waco

OH Canton 1028 - Canton, OH 44707

Level Entry Position Type Full-Time/Part-Time Job Shift Any Education Level None Travel Percentage None Category Retail

CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE

*This position is for third shift/midnight shift. Hours are typically 10pm-6am.

As a BellStore CSR, you are the direct link between the company and the customer. You are responsible for providing exceptional customer service.

Major Job Activities

  • Provide exceptional, fast, efficient, and friendly service.
  • Handle money and complete transactions.
  • Stock merchandise on sales floor and in coolers.
  • Work with other store employees as a member of the BellStore Team.
  • Maintain clean facilities and work environment
  • Other duties as assigned by Store Management
  • Standing 90 %
  • Lifting up to 40# - for stocking shelves, coolers, back room - daily
  • Reaching daily (above head cigarette racks, storage shelves, etc.)
  • Bending daily (down and side to side)
  • Pushing brooms, mops, dolly on wheels daily
  • Pulling cart daily

Qualifications

  • Ability to work overnight shifts

Apply