What Is a Service Porter and How to Become One
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What Is a Service Porter?
Service porters are most commonly found in car dealerships. They maintain cars and trucks, take stock of vehicles on the lot, and document information on the cars. Other job duties include refilling tires and gas tanks, keeping batteries at full charge, and cleaning vehicles. As a service porter, you also accompany buyers on test drives and move cars into position for the best possible display. There are other kids of service porters, such as housekeeping porters used in the real estate and residential services industries.
Service Porter Job Description Sample
With this Service Porter job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Service Porter role.
Job Summary
The Service Porter will be responsible for providing excellent customer service in a fast-paced and dynamic environment. This position will provide assistance to customers with their vehicles, as well as clean, organize, and maintain the service department. The Service Porter will also be responsible for creating a positive customer experience and ensuring that all customer needs are met.
Duties and Responsibilities
- Greet customers in a friendly and professional manner
- Assist customers with their vehicles, including loading and unloading items, gas filling, and general maintenance
- Maintain a safe, clean, and organized service department, including vacuuming, washing windows, and ensuring that the area is well-stocked
- Provide assistance to service technicians as needed
- Ensure that all customer needs are met in a timely fashion
- Monitor the service department to ensure that all customer requests are handled properly
- Ensure that all customer requests, paperwork, and reports are completed in a timely manner
Requirements and Qualifications
- High school diploma or equivalent
- Valid driver’s license and clean driving record
- Able to lift up to 50 pounds
- Able to stand for extended periods of time
- Excellent customer service skills
- Able to multitask and work in a fast-paced environment
- Excellent communication skills, both verbal and written
- Able to work independently and as part of a team
- Knowledge of basic automotive service and maintenance procedures
