Remote Customer Service Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Remote Customer Service position? Of course continuing to gain experience working as a Remote Customer Service may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Remote Customer Service and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Remote Customer Service jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Remote Customer Service or to advance your career into beyond this role.

Employers require a broad range of skills and qualifications in their descriptions of Remote Customer Service positions. The top three keywords make up 35.21% of the total set of top terms. Look to the Resume Checklist below to see how Customer Service, Flexibility, and Scheduling shares stack up against the share from resumes. Written Skills, Macintosh and Outbound Calling represent an additionally healthy share of the employer Remote Customer Service job postings with their combined total of 31.94%. At 32.84%, Vendor Management, Invoicing, Credit Checks, and Virtualization appear far less frequently, but are still a significant portion of the 10 top Remote Customer Service skills and requirements according to employers.

The top three keywords people who held Remote Customer Service descriptions listed on their resumes are Customer Service (appearing on 29.4%), MS Office (appearing on 10.47%), and Scheduling (appearing on 10.13%). 50% of resumes with Remote Customer Service descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Data Entry, Communication Skills, and Detail Oriented represent a very decent share of skills found on resumes for Remote Customer Service with 26.24% of the total. At 23.75%, Technical, Inbound Calls, Troubleshooting, and Outbound Calling appear far less frequently, but are still a significant portion of the 10 top Remote Customer Service skills and qualifications found on resumes.

Here is a simple table of the top 10 skills and qualifications as listed by employers in Remote Customer Service job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Remote Customer Service on their resumes.

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Remote Customer Service roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Remote Customer Service job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.

Employer job listings frequently list Vendor Management, Invoicing, Outbound Calling or Virtualization as requirements in Remote Customer Service job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Remote Customer Service role may help you stand out more to hiring managers.

Both employer job listings and resumes from people who’ve held the role of Remote Customer Service tend to always include skills and requirements found in this list. Whether you’ve only got Scheduling, Instagram or Customer Service in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Remote Customer Service.

Employer job listings rarely list Interpersonal Skills or Account Management as important skills or qualifications in Remote Customer Service job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Remote Customer Service role may go unnoticed or even discounted by hiring managers.

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Remote Customer Service. Get started on your journey with a new ZipRecruiter Profile today!