What Is a Noc Analyst and How to Become One
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What Is a NOC Analyst?
A NOC analyst, or network operations center analyst, provides technical support for end users of a computer network or program. As a NOC analyst, your job duties include monitoring systems operations, troubleshooting systems problems, network outages, and software issues, and reporting to development teams when persistent, unfixable problems occur. You also document your work per company policies and procedures. The career typically requires strong technical ability and prior work experience monitoring and maintaining network systems, servers, or storage. Additional qualifications include professional program certifications (such as Microsoft or Cisco Systems), excellent customer service skills, and problem-solving ability. Some employers may also require an educational background in informational technology, computer science, or a related field.
How to Become a Noc Analyst
The qualifications that you need to start a career as a network operations center analyst (NOC analyst) include a degree or equivalent experience. Employers also prefer you to have professional certification in the type of network with which you work. Most companies prefer applicants for NOC analyst jobs with a bachelor’s degree in information systems, IT, or computer science. Certifications for professionals in this job field are available from vendors like Cisco or Microsoft. For example, you could become a Microsoft Certified IT Professional (MCITP). Since your career focuses on providing support for end-users, you need customer service skills as well.
