What Is a Home Based Text Chat Operator and How to Become One

Home-based text chat operators provide customer service and support to customers through text chat applications. The type of support you provide varies, depending on the company and position. General responsibilities include responding to customer questions about products or services, resolving issues on product defects or returns, or helping customers to complete a purchase. Some text chat operators assist with software or computer troubleshooting. When you are unable to resolve the problem, you may research to find similar cases for a resolution or refer the customer to a supervisor. Home-based text chat operators work remotely, most commonly with retailers and service providers.

The qualifications to obtain a home-based text chat operator job vary, depending on the industry and company. Most positions require at least a high school diploma or equivalent. Essential skills for this job include the ability to type quickly, knowledge of how to use messaging tools, and a friendly, helpful demeanor. You also need an updated computer system. Those who provide tech support for service providers may need an associate or bachelor's degree in computer science, information technology, or a related field, and should be proficient in troubleshooting with various devices and software. Employers usually provide on-the-job training to teach you about the brand, company, product, or service that they provide.