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Customer Service Representatives Must-Have Resume Skills and Keywords

Are you interested in improving your job outlook and increasing your salary? How can you demonstrate that you are the most qualified candidate for a Customer Service Representatives position? Of course continuing to gain experience working as a Customer Service Representatives may be your best qualification, but there are other ways you can also develop your skills, like continuing education or volunteer opportunities. More immediately, however, you can be ready for your next opportunity or promotion by educating yourself about the duties, responsibilities, and required skills of a Customer Service Representatives and making sure your resume reflects your experience properly.

We designed the ZipRecruiter Career Keyword Mapper to help you solve this problem and hopefully improve your resume. Using machine learning tools paired with industry research, our Marketplace Research Team helped analyze millions of job postings and resumes to identify the most important keywords related to Customer Service Representatives jobs. Our goal is to help you discover opportunities to improve your resume or to help you understand what skills and qualifications you need to be a Customer Service Representatives or to advance your career into beyond this role.

Top Skills Mentioned in Job Descriptions

Top
10
Job Skills
The most important keyword to employers in Customer Service Representatives job descriptions is Customer Service, appearing in a massive 44.84% of job postings. If you don’t have Customer Service listed on your resume, there may not be a reason to apply. Detail Oriented, Automotive Tires and Auto Repair are still quite important, but a smaller sliceof the employer Customer Service Representatives job postings with their combined total of 14.08%. At 15.84%, Ability to Multi Task, Multi Tasking, Accountable, and Technical appear far less frequently, but are still a significant portion of the 10 top Customer Service Representatives skills and requirements according to employers.

Top Skills Mentioned in Resumes

Top
10
Job Skills
The top three keywords people who held Customer Service Representatives descriptions listed on their resumes are Customer Service (appearing on 32.41%), Scheduling (appearing on 10.13%), and Accountable (appearing on 9.87%). 52.41% of resumes with Customer Service Representatives descriptions have at least one of these terms. The Resume Checklist will help you make sense of whether or not employers are also demanding these skills. Cashier, Communication Skills, and MS Office are still quite common, and a respectable share of skills found on resumes for Customer Service Representatives with 23.55% of the total. At 24.05%, Data Entry, Receptionist, Technical, and Answering Phones appear far less frequently, but are still a significant portion of the 10 top Customer Service Representatives skills and qualifications found on resumes.

Most Important Skills Required to Be a Customer Service Representatives as Listed by Employers and Employees

Here is a simple table of the top 10 skills and qualifications as listed by employers in Customer Service Representatives job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Customer Service Representatives on their resumes.
Top Customer Service Representatives Skills
Skills Required by Employers Share
Customer Service 44.84%
Communication Skills 16.79%
POS Systems 8.44%
Detail Oriented 4.94%
Automotive Tires 4.57%
Auto Repair 4.57%
Ability to Multi Task 4.13%
Multi Tasking 4.02%
Accountable 3.87%
Technical 3.82%
Skills Listed by Employees Share
Customer Service 32.41%
Scheduling 10.13%
Accountable 9.87%
Cashier 8.86%
Communication Skills 7.85%
MS Office 6.84%
Data Entry 6.84%
Receptionist 6.58%
Technical 5.57%
Answering Phones 5.06%

Customer Service Representatives Resume Checklist

Our Resume Keyword Checklist is based upon an analysis of the most commonly found terms within both job descriptions and resumes for Customer Service Representatives roles. Our algorithm helps isolate phrases and patterns to identify the most frequently recurring and reused keywords from each data source, while correcting for uncommon and outlier results. Various heuristic methodologies are then applied to ultimately create two top 20 lists of the most important and significant skills, certificates and requirements found within Customer Service Representatives job postings and resumes. We then merge the two lists together and use a combination of statistics and rules-based scenarios to create a list that is audited by the Marketplace Research team, and finally turned into the checklist you see below. Our hope is that knowing this information can help you make your best impression with your next potential employer.
Uncommon Keywords on Customer Service Representatives Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Ability to Multi Task
Communication Skills
Troubleshooting
Customer Service
Vendor Management
Detail Oriented
Employer job listings frequently list Ability to Multi Task, Communication Skills, Troubleshooting, Customer Service, Vendor Management or Detail Oriented as requirements in Customer Service Representatives job descriptions; however, job seekers mention them far less frequently on their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Representatives role may help you stand out more to hiring managers.
Common Keywords on Customer Service Representatives Resumes
Job Descriptions
Resumes
25%
50%
75%
100%
Multi Tasking
Technical
Problem Solving Skills
English Speaking
Inbound Calls
MS Office
Answering Phones
Documentation
Data Entry
Accountable
Scheduling
Database
Outlook
Both employer job listings and resumes from people who’ve held the role of Customer Service Representatives tend to always include skills and requirements found in this list. Whether you’ve only got Multi Tasking, Technical, Problem Solving Skills, English Speaking, Inbound Calls, MS Office, Answering Phones, Documentation, Data Entry, Accountable, Scheduling, Database or Outlook in your background and experience, make sure to highlight the term prominently on your resume. As a job seeker you’ll be competing with many others who are bound to have as many as you (or more!) of these common resume keywords highlighted in their application for a job as a Customer Service Representatives.
Uncommon Keywords on Customer Service Representatives Job Descriptions
Job Descriptions
Resumes
25%
50%
75%
100%
Receptionist
Microsoft Excel
Employer job listings rarely list Receptionist or Microsoft Excel as important skills or qualifications in Customer Service Representatives job descriptions. Nevertheless, job seekers mention them much more commonly in their resumes. If you possess any or all of these experiences, including these keywords prominently on your resume when applying for a Customer Service Representatives role may go unnoticed or even discounted by hiring managers.

FAQs about Customer Service Representatives Skills and Resume Keywords

What are the most important Customer Service Representatives job skills to have on my resume?

The most common important skills required by employers are Multi Tasking, Technical, Problem Solving Skills, English Speaking, Inbound Calls, MS Office and Answering Phones. These skills and requirements are just as likely to be mentioned by employers as well as on resumes of people that held a job as a Customer Service Representatives, suggesting that having these keywords on a resume are important for success as a Customer Service Representatives. Additionally, employer Customer Service Representatives job descriptions list Ability to Multi Task as a desirable experience, even though Ability to Multi Task appears 5.21 times less on resumes, suggesting that it's worth considering including this keyword if you possess the experience.

What are the least important Customer Service Representatives job skills to have on my resume?

Although you'd probably love to load up your resume with every possible keyword you can, employers tend to look for the things they specify in the job description. Our analysis suggests that highlighting too prominently terms like Receptionist and Microsoft Excel may be something to reconsider. These two terms appear 0.35 and 0.26 times less often than in job descriptions for a Customer Service Representatives role. This indicates that highlighting either of these keywords on your resume may not be a great way to impress a potential employer.

How do I make sure my resume has all of the right keywords for a Customer Service Representatives position?

Unless your resume has a good density of the following skills and experience listed, you may not be considered for the role of Customer Service Representatives. Make sure to include a strong showing for the following keywords on your resume:
  • Multi Tasking
  • Technical
  • Problem Solving Skills
  • English Speaking
  • Inbound Calls
  • MS Office
  • Answering Phones
  • Documentation
  • Data Entry
  • Accountable
  • Scheduling
  • Database
  • Outlook
Additionally employers frequently list the following as desirable qualities in a Customer Service Representatives candidate, but they are far less common on most resumes:
  • Ability to Multi Task
  • Communication Skills
  • Troubleshooting
  • Customer Service
  • Vendor Management
  • Detail Oriented
Finally people who held the position of a Customer Service Representatives and list it on their resume are adding these terms that are less likely to be noticed by employers. You may want to consider downplaying these terms on your Customer Service Representatives application:
  • Receptionist
  • Microsoft Excel

Before applying for a Customer Service Representatives job

At ZipRecruiter, we understand better than anyone the importance of using the right keywords to describe your experience — it’s crucial to attracting the right employers! We built our business on the ability to effectively match job seekers with employers using AI-technology that understands your resume and how likely you are to be noticed by a potential future employer. Having a ZipRecruiter profile that showcases your most relevant skills and abilities can help you get recruited into a new role as a Customer Service Representatives. Get started on your journey with a new ZipRecruiter Profile today!