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Crew Trainer

What Is a Crew Trainer and How to Become One

By ZipRecruiter Marketplace Research Team

Table of Contents

What Is a Crew Trainer?

A crew trainer typically works in the fast food industry and is responsible for instructing new employees on how to perform their job duties. As a crew trainer, you teach new hires how to take orders from customers, run the register, prepare and wrap food, and distribute food to the customers accurately. Qualifications to become a crew trainer include a high school diploma or equivalent and some food service experience. Some service and manufacturing industries may also need crew trainers to assist new employees in learning the best practices and requirements of their job.

How to Become a Crew Trainer

A Crew Trainer is first and foremost a leader responsible for onboarding new hires and demonstrating best practices as they learn the ropes. Crew Trainer positions are most often in the service and manufacturing industries, so prior experience working in your selected field will be important in your job prospects. In most cases, a high school diploma or equivalent will suffice as far as education. Instead, employers seek individuals with exceptional communication skills. In foodservice especially, the work environment can be fast-paced, so Crew Trainers should possess the ability to multitask and model safety. You will also have to serve customers in this role, so problem-solving skills are essential.

Crew Trainer Job Description Sample

With this Crew Trainer job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Crew Trainer role.

Job Summary

The Crew Trainer is responsible for providing on-the-job training to new and existing employees in a fast-paced hospitality environment. The successful candidate evaluates the performance of employees and provides feedback to ensure successful onboarding and training. This position requires a strong understanding of hospitality management principles and procedures, as well as excellent communication and interpersonal skills.

Duties and Responsibilities

  • Develop and implement onboarding and training plans for new employees
  • Provide feedback to staff regarding performance and areas of improvement
  • Ensure compliance with all workplace regulations and policies
  • Assist management in developing and maintaining a high-performance team
  • Ensure a safe and productive workplace environment
  • Coach and mentor staff to improve their skills and knowledge
  • Assist with the implementation of job-related processes and procedures

Requirements and Qualifications

  • High School Diploma or equivalent
  • 3+ years of experience in a hospitality or customer service environment preferred
  • Proven track record of successfully training and developing employees
  • Excellent, problem-solving and organizational skills
  • Knowledge of hospitality industry and best practices
  • Able to work independently and as part of a team
  • Flexibility to work evening and weekend shifts

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