What Is an Automotive Warranty Administrator and How to Become One
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What Does an Automotive Warranty Administrator Do?
The job of an automotive warranty administrator is to review and process warranty claims, procure replacement parts, and track service work. The responsibilities of these administrators are to track the number and type of claims, submit reports to the manufacturer, maintain accurate knowledge about warranty procedures, and ensure mechanics comply with factory requirements. This job involves multi-tasking, working in a fast-paced environment, and understanding complex legal guarantees. Other duties of an automotive warranty administrator are to maintain relationships with the designated representatives of a manufacturer, check orders to avoid duplicate claims, and help prevent fraud.
What Are the Job Requirements to Become an Automotive Warranty Administrator?
The primary qualifications to become an automotive warranty administrator are a high school diploma and customer service skills. Some employers may prefer candidates with experience working at a dealership. Other employers may require candidates to have their ASE certification or complete another pre-employment test. Fulfilling the duties and responsibilities of this job requires strong organizational and communication skills as well as knowledge of automotive parts and operations. The role of an automotive warranty administrator is to review and process warranty claims, procure replacement parts, and track service work.
