Product Specialist

PRODUCT SPECIALIST

Full Time

JOB DESCRIPTION:Product Specialist operates as a brand ambassador that focuses on providing exceptional customer service and information on our vehicles to educate our clients on our products.

REQUIREMENTS AND QUALIFICATIONS:

• 1+ years of customer service and/or sales experience
• Must have a valid Driver License and be insurable
• Positive, enthusiastic, and passionate about the automotive industry
• Ability to troubleshoot vehicle technology features
• Strong sense of teamwork
• Great attention to detail with strong organization and communication skills
• Ability to work evening hours, weekends, and holidays
• Proficient with Microsoft Office and CRM desired

DUTIES AND RESPONSIBILITIES:

• Greet and welcome all clients entering the showroom
• Offer refreshments to clients
• Excite, engage and educate prospective clients and current owners through calls, emails or texts and outbound events to educate them
• Elegantly “hand over” the qualified client to the correct salesperson
• Actively contribute to the achievement of monthly sales and delivery targets by achieving and exceeding individual sales and KPI targets
• Maintain showroom areas up to standard and communicate with Brand Managers to order any missing / needed items
• Showcase cars with all first-time clients
• Prepare, stage, and charge client vehicles in advance of their scheduled delivery appointment
• Instruct and inform clients on vehicle features and app setup
• Troubleshoot vehicle technology features
• Execute client's documents on delivery day
• Masters all respective brand products: models, stats, price ranges, years, colors, and vehicle optionality
• Perform additional responsibilities as assigned by Managers

EMPLOYEE BENEFITS

• Health, Dental, and Vision coverage for employee
• 401K Plan 
• Paid training, growth opportunities 
• Employee vehicle purchase plans
• Discounts on products and services
• Long-term job security

COMPENSATION: $20.00 - $30.00/ hr.

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.