Senior Systems Engineer

JOB DETAILS: This is a hybrid work schedule (2 days Lowell office, 3 days home) Monday through Friday remotely supporting clients in the Boston, Cambridge, metro north and southern NH areas.

COMPENSATION:Base salary range commensurate with experience, quarterly profit sharing and bonus plan, mileage reimbursement and 100% company paid medical plan.

BENEFITS / HIGHLIGHTS:

• 100% paid medical plan including health, dental, vision
• Matching 401K
• Life Insurance
• Disability
• Paid Holidays
• Referral bonuses
• Paid certifications

Please note this position REQUIRES several years of strong engineer level experience installing/migrating and restoring MS servers, Network Support, Active Directory, Cloud Infrastructure and Security experience.

What You'll Do:

• Support our customers with great Customer Service, resolving support incidents with a mix of remote in-office and remote in-home work
• Participate in Teambuilding, Knowledge / Experience sharing, feedback and process improvement initiatives
• Identify opportunities and areas of improvement while interacting with clients
• Work with clients to suggest technical solutions that meet their business needs
• Work on new installs, migrations, troubleshooting and projects
• Interface with third party vendors and act as the liaison for the client
• Update internal and client documentation as needed, and create and maintain comprehensive documentation of client environments
• Participate in after-hours projects, troubleshooting and on-call availability
• Stay on top of new technology and industry trends

What You'll Need:

• Bachelor's Degree or equivalent working experience
• 7+ years' experience in an IT Engineering / Consultant role
• 2+ years' interactive customer support/service (internal or external customers) experience within a Professional Services environment
• You are a team player that can live by the NENS core values
• Exceptional written/oral communication skills
• A passion for customer service
• Exceptional written/oral communication skills and the ability to listen
• Reliable transportation required
• Permanent work authorization in the US
• Strong work ethic and self-motivated with the ability to manage multiple priorities
• Strong time management skills

Technical Knowledge & Experience:

• Advanced experience in multiple areas of the Microsoft O365 platform (setup, configure, troubleshoot), including SharePoint
• Advanced experience in Microsoft server and workstation technologies
• AWS/Azure/Cloud Infrastructure experience
• Advanced experience in server virtualization technologies
• Experience with Security Technologies or MFA
• Proven background of providing excellent customer service
• Demonstrated analytical and troubleshooting skills
• Strong understanding of networking (firewalls, switching, wireless) across client environments
• Demonstrated experience with storage technologies
• Humility and the ability to escalate issues where there is no clear path to resolution
• Ability to identify opportunities and areas of improvements for clients
• Certifications in the following technologies a nice plus: Microsoft, Cisco/Meraki, VMware, Okta

See more at http://www.nens.com