Reporting Analyst - Client Success

At Wakefield & Associates we succeed as a team. Collaboration and cooperation are prerequisites. Exceptional communication skills are crucial. Competence with computers is valued. Punctual, enthusiastic, quick learners can thrive in our offices.

We currently have an open position for a well-organized and motivated Reporting Analyst who is wanting to grow their career! You will be a key player at a growing company.

We are looking for a positive individual, who is a self-starter and is eager to thrive in a dynamic environment and is deeply passionate about providing high quality administrative support.

The Client Success Reporting Specialist is responsible for data interpretation and reporting. This introductory role marries the client relationship to a technical role to hone both your skills in a fast-paced environment. Reports directly to the Client Success Reporting Division Manager.

• Assist in the execution of strategic reporting. This includes providing suggestions for improvement in client analytics, process improvement, and workflow development.
• Issue regular reports to senior management and clients of performance, inventory, and workflow metrics as well as recommended actions.
• Provide ad hoc reporting for external and internal clients.
• Primary owner of weekly and monthly remittance processes as related to client documents.
• Additional tasks as directed by the Client Success Reporting division manager.

• A working knowledge of Healthcare Revenue Cycle and Receivables Management is preferred; however, training will be provided for a qualified candidate.
• High proficiency in all Microsoft Office applications with an emphasis on Excel and PowerPoint.
• Ability to identify trends and root causes.
• Ability to interpret large data sets.

• Proficient in following directions, work instruction, with an ability to identify opportunities for process improvement.

• Excellent communication skills.
• Computer literate with a knowledge of, or ability to learn about, collection procedures and governing laws applicable to position.
• Ability to learn new software, as necessary.
• Relational database knowledge (SQL, Ontario Reports, Query Language) is a plus.
• Business Intelligence training is a plus.

Requires hearing within normal range for telephone usage. Requires the ability to type and view computer screens for extended periods. It is necessary to work in an environment which may be stressful and where interaction with others is constant and interruptive.

Benefits:

• Major Medical Insurance
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life Insurance paid 100% by employer
• Long Term & Short-Term disability 100% paid by employer after 1 year
• Voluntary Term Life
• 401(k) Savings Plan
• Mutual of Omaha Supplemental Insurance
• Paid Holidays
• Paid Time Off