HomeCare Agency Supervisor

MUST HAVE minimum 2 years of Home care experience in the state of Indiana

Job Description

Home care Supervisor will be responsible for overseeing the day-to-day operations of home care agency. Must ensure that the staff is properly trained and equipped to provide quality care to clients.

As a Homecare Supervisor you will be responsible for

• The supervision and on-going support of the Homecare Aide to ensure the delivery of high quality in-home services.
•  Diligently monitor the Homecare Aide performance, collects information regarding changes in client condition and ensures proper staffing levels to comply with all applicable regulatory agencies.
• Responsible for all aspects of case management to maintain, strengthen and safeguard the functioning of older adults and individuals with disability in their own homes in accordance with the authorized Plan of Care.
• Manages a caseload of clients and supervises Homecare Aides.

Job Duties Include:

• Monitoring provision of services according to authorized client's Plan of Care
• Providing Home Care Aides with schedules and monitoring receipt procedures in the conduct of essential shopping and errands as stated in the Plan of Care
• Monitoring required documentation (Task Verification Form) to support units of service requested for reimbursement, shall be retained in paper and submitted to billing department
• Answering phone calls, assisting clients with questions
• Maintain client personal files by documenting client contact and activities related to client services in the client's file
• Acting as liaison between Clients, Home Care Aides, and the Referral Sources
• Supervise field staff compliance with TVFs, EVVs, and attendance
• Processing payroll

Qualifications:

• MUST HAVE minimum 2 years of Home care experience 
• Drivers License and reliable transportation
• High School Diploma or GED is required
• Strong computer aptitude and working knowledge of Microsoft Office (Word, Excel, Teams and Outlook)
• Supervisory or leadership experience
• General knowledge of the in-home personal care needs of older adults and individuals with disability within the context of their social environment
• Excellent written and oral communication skills
• Ability to work within a multi-phased, fast-paced work environment
• Ability to resolve concerns between Home Care Aides and Clients within referral source parameters
• Maintains compliance with 24 hours of annual in-service training