LANDLORD SUPPORT SPECIALIST

THERE’S NO PLACE LIKE HOM

As a national leader in housing assistance programs, HOM, Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe individuals, families, and communities are safer, healthier, and stronger when everyone has a home. Whether ending homelessness through housing assistance, guiding new landlords and property owners through the financial benefits of our programs, or advocating among local leaders for increased funding and supportive services, our HOM team engages in meaningful work that advances our mission of ending homelessness in Arizona through housing.

Honored as a Top 100 Companies to Work for in Arizona, HOM provides opportunities to make an impact, alongside generous pay, benefits, work/life balance, and PTO, among many other great perks. If you’re passionate about making a difference in our communities, there’s no place like HOM.

The Landlord Support Specialist coordinates several tasks and functions related to the occupancy and participation of program participants in several different HUD housing programs. Rather than managing a caseload of program participants, the Landlord Support Specialist performs specific tasks for all program participants in coordination with the Housing Specialists and other HOM Team members. Program Duties will be segregated and assigned out between Landlord Support Specialists at the discretion of the Landlord Support Supervisor and the Director, Landlord Relations. While all program duties described below will not be assigned to one team member, the expectation is that all the duties can be performed by all team members. The Landlord Support Specialist is a non-exempt position.

Primary Job Responsibilities

Request For Tenancy Approval & Landlord Data Processing

• Receive RFTAs from Housing Specialists, perform and confirm rent reasonableness at initial or new unit lease up. Notify HS if unit does not meet rent reasonableness for HS resolution and rent negotiation with owner/landlord.
• Coordinate with Landlord Engagement Specialist for the verification of dwelling unit ownership for new landlords or any changes in ownership.

Lease Renewals

• Coordinate with Housing Specialists the renewal of leases with participants’ annual recertifications in the housing programs and confirm if there are any changes unit size eligibility or payment standards.
• Coordinate the renewal of leases between program participants and landlords, which includes the notification of lease expirations, processing rent and/or other lease term change requests, notification of HOM approval and receipt of executed renewal leases.
• Perform rent reasonableness determinations and negotiate rental increase requests with landlords on annual lease renewals.
• Prepare Housing Assistance Payments Contract Addendums associated with annual lease renewal and send to owner/landlord.
• Conduct interim re-certifications for lease renewals that cannot be coordinated with annual recertification action.
• Track and note lease renewal status in relevant lease renewal Excel tracking worksheets.

Security Deposit Disposition

• Track, monitor and administer the Work Order module in current software platforms related to Move-Out inspections on a daily basis.
• Generate from current software platforms the Work Order module, the Move Out Letter for Landlords, and send via email and/or via US mail, as appropriate.
• Track and monitor receipt of Security Deposit dispositions in accordance with Arizona Revised Statues (ARS) 33-1321.
• Manage the process on receiving the Security Deposit dispositions in a timely manner from landlords in accordance with ARS 33-1324 to include verbal contact, issuance of demand letters, and recommendations for recoupment of security deposits from landlords who fail to comply.
• Perform evaluation for appropriate deductions made by landlords against security deposits.
• Perform adjustments on client ledgers to account for security deposit return, partial return, or retention to cover tenant caused damages, unpaid tenant or other unpaid or assessed charges to tenant.
• Close out work order if no damage claim is being processed.

Process Damage Claims

• Generate reminder letters to landlords for completion of damage and vacancy loss claims.
• Generate final notice letters to landlords for submission of damage and vacancy loss claims.
• Explain damage claim / vacancy loss procedures to landlords.
• Evaluate damage claims submitted for accuracy, appropriateness, and costs. Evaluation will include scope of work completed, cost reasonableness, length of occupancy by program participant and other relevant factors related to the occupancy and claim.
• Process Damage Claim for payment or denial.
• Close out work orders in software platforms with appropriate dates.

Other Duties

• Perform Month-End Close review of activity during past month, including review of Housing Assistance Payment holds to ensure that Housing Assistance Payments are accurate and ready for payment.
• Regular communication with customers, including program participants and landlords via telephone, e-mail and in person.

Required Skills

• Proficiency in Microsoft Office 365 applications including SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel, etc.
• Extensive knowledge of residential maintenance processes including knowledge of costs – both material and labor, life cycles of major systems, and ability to utilize resources to make valid and sustainable decisions regarding unit turns.
• Strong organizational skills with aptitude for project management and multitasking to manage multiple concurrent projects.
• Knowledgeable of AZ Residential Landlord & Tenant Act.

Essential Skills

• Demonstrated high level of skill with interpersonal relationships and communication.
• Strong sense of ownership of work processes and outcomes.
• Excellent people skills and the proven ability to work well with a wide range of personalities.
• Ability to think strategically and tactically to accomplish goals.
• Ability to manage change while working as part of a team.
• Problem solver with the ability to adapt to unexpected challenges.
• Ability to lift to 30 lbs. on a regular basis.

Other Skills and Requirements

• Team Member will have unrestricted access to sensitive information that may include PII and PHI, which requires adherence to HOM Security and Privacy Policies.
• Team Member may use or disclose PII or PHI through their Financial and Human Resources duties listed above. All use and disclosure are subject to procedures outlined in Section 1.10 of the HOM Privacy Policies.
• As part of providing a dynamic environment where everyone can be their best, we participate in the Predictive Index Behavioral Assessment and use PI tools to strengthen our performance. All team members will take the PI assessment and participate in trainings and implementation around this tool.
• Demonstration of performance and attributes contained within the four (4) focus areas of HOM Inc.’s Competency Model shown below, Emotional Intelligence, Expertise, Ethics, and Excellence.
• Current Arizona Driver’s License.
• Current Automobile Insurance.
• Willingness to perform duties as needed or as assigned.

Education and Training

• Understanding and commitment to “Housing First” principles in ending homelessness.
• Minimum of five (5) years’ experience in residential maintenance and/or property management position with responsibility for maintenance oversight or working knowledge of maintenance costs.
• High School Diploma or GED equivalent required.
• Associates and/or bachelor’s degree preferred.
• Current Real Estate License preferred.

LEARN MORE ABOUT US

Taking care of people is central to our work, which is why we offer highly competitive pay and a comprehensive and generous benefits program.

HEALTH

Offering excellent medical, dental, and vision benefits, HOM also provides employee assistance programs for physical and mental well-being.

WELLNESS

Because this is challenging work, HOM is committed to providing monthly chair massages, employee wellness program events and challenges, blood drives, and more.

SAVINGS

In addition to competitive pay, save for retirement with employer matching and opportunities for financial planning. Other insurance benefits include life, disability, and accident insurance, and more.

BALANCE

Ensuring a healthy balance between work and life is important. Because individual needs for time away from work are diverse, we offer generous paid time off (PTO), including 13 paid National holidays.

FUN

At HOM, we’re not afraid of hard work, or a good time! To keep our team strong and connected, our employee-driven Culture Committee strives to provide engaging opportunities all year round.

Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.

Drug Free Workplace:

HOM, Inc. is a Drug Free Workplace where post offer applicants and employees are subject to testing for drugs and alcohol when criteria is met as outlined in our policies

Equal Opportunity Employer:

HOM, Inc. is an Equal Opportunity Employer, including disability/vets. HOM, Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at employment@hominc.com.

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