Service Desk Agent (Remote)

Service Desk Agent (Remote)

We have an immediate need for a contract Service Desk Agent to join a world-class academic medical center. The Service Desk Agent is responsible for supporting the end user community. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Location: Los Angeles, CA (Remote but must reside within 100 miles)

This job expects to pay about $25 – 30 per hour.

What Gets You The Job:

• High School Diploma
• Associate’s Degree in a related field is preferred.
• Must be available to work any shift
• Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
• Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
• Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
• Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
• Must have experience with Active Directory and other systems
• Must have experience in performing software installs

Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.