Clinical Liaison Nurse

New England Life Care (NELC) is one of the fastest growing home infusion therapy companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 70 hospital systems in Maine, New Hampshire, and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive, and authentic workplace, so if you’re energized by this opportunity, but your experience doesn’t support every qualification in the job posting, we encourage you to apply! You still may be the person we are looking for!

New England Life Care currently has a Clinical Liaison Nurse opportunity at Dartmouth Hitchcock Medical Center in Lebanon, New Hampshire. This position typically works Monday – Friday 8AM - 5PM, 1 weekend a month and 1 holiday a year! Although located within DHMC, you will be able to work autonomously, have a more predictable schedule which ultimately leads to a better work-life balance, and be able to connect with your patients. NELC prides itself on fostering an environment where our nurses feel respected, appreciated, supported, and empowered to make decisions. Come join our team and see for yourself!

Summary:

The Liaison has three primary job responsibilities.

1. S/he provides clinical assessment of patients referred by the member hospitals for home infusion therapy to determine their capabilities to safely receive services at home with NELC.

2. S/he is responsible for developing and implementing strategies to capture all referrals from the member hospital’s system of care (e.g. inpatient, ambulatory, etc.).

3. S/he is responsible for relationship building with hospital staff for quality coordination of care between hospital and home

Benefits:

• Health Insurance
• Dental insurance
• Vision insurance
• Generous employer-matched 403(b) savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Discretionary / Unlimited Paid time off
• And much more!

Primary Responsibilities:

• Gathers and communicates to NELC’s intake department demographic, clinical and reimbursement information on patients referred to NELC.
• Develops relationships and seeks opportunities to bring all potential home infusion referrals to NELC. This may include developing relationships within the hospital, among ambulatory care providers and within the member hospital’s care providers (e.g. urgent care, SNF, etc.)
• Communicates results of insurance verification to hospital discharge planner and/or patient. Assists NELC reimbursement department in exploring all possible sources of reimbursement.
• Assesses needs and abilities of the patient and caregivers. Participates in developing a patient specific training plan and plan of care. Participates in patient training when appropriate.
• Facilitates the discharge or referral process by relaying orders and documentation necessary for discharge or referral to the appropriate NELC departments.
• Acts as clinical liaison between NELC and all appropriate departments at the hospital or the hospital’s system of care. This includes, but is not limited to, the medical staff, care coordination/ case management, social services, pharmacy and nursing departments.
• Monitors active and pending NELC patient status while hospitalized and provide ongoing communication re: patient status to appropriate NELC staff.
• Maintains a patient case load averaging between 15 and 20 patients.
• Comprehensively documents all interactions with patient and members of the healthcare team in the patient record and/or electronic progress notes.
• Effectively communicates patient requirements and changes in patient status to appropriate members of NELC infusion and reimbursement teams as well as the Home Health Agency (HHA) staff involved in meeting the patient’s home health needs.
• Participates in daily patient care meetings and case conferences as required.
• Participates as a member of the hospital’s care management team in hospital rounds, to identify and actively manage patients who may be referred for infusion and provides advice and recommendations to hospital care team
• Accurate completion and reimbursement determination of therapy specific reimbursement checklists such as Medicare TPN, Medicare ENT, Medicare Cardiac, etc., as required by payer or NELC guidelines
• Assists in the development and implementation of new programs and educational seminars that will enhance NELC’s ability to meet the health care needs of the community served by the hospital.
• Works in conjunction with Partnership Development staff (PD) to identify and capture new business

Requirements:

• Associate degree or diploma in Nursing
• Two (2) years intravenous therapy experience in hospital or homecare.
• Excellent patient assessment skills.
• RN license in good standing in the state(s) where providing care / services.
• Valid driver’s license.
• Excellent driving record.

Preferred Experience

• BS in Nursing preferred.
• Current BLS Certification preferred.
• Knowledge of HIPAA Privacy and Security Regulations preferred.
• Knowledge of JCAHO accreditation process and overall JCAHO standards preferred.
• Working / practical knowledge of home infusion therapy administration / equipment use preferred

EOE