Customer Relations / Front of House

Benefits:

• Employee discounts
• Paid time off

CUSTOMER RELATIONS/FRONT OF HOUSE


Do you have the ability to be the professional face of the fastest-growing auction house in Texas? Are you a super-organized Type A personality with a friendly nature and a good sense of humor? Are you interested in learning more about the world of fine art & antiques?

As Front of House for Vogt Auction Galleries, YOU would be the face of the company the staff member that our valuable customers encounter first - whether in person, by phone, or by email. Were looking for someone who can represent the auction house in a professional, friendly, and effective way. And just as important, be in charge of some of the basic operations duties of the auction house, with an emphasis on making the jobs of your co-workers easier and the consumer experience easy and memorable.

Were a fun, smart, rapidly-growing company with a 45-year history of bringing fine art & antiques to the world through in-house and online auctions. Vogt Auction Galleries has built an unrivaled reputation for integrity and success handling more than 4000 estates with more than $130 million in sales. And were growing like crazy with revenue doubling in the past 3 years.

Responsibilities and Duties


Greets customers; handles general inquiries and directs customers to relevant departments

Answers and directs incoming phone calls and general information emails

. Coordinates invoicing and accounts receivable

Places outgoing phone calls to remind customers of upcoming events

Conducts repetitive operations activities such as daily opening and closing procedures

Prepares clerking materials for auction events

Processes customers, absentee bids and contacts customers of bidding success

Coordinates with appropriate personnel on post-sale collection, shipping and payment and implements scheduled reminder procedures

-Works auction events, ensuring customer inquiries are answered and that the checkout process is quick and efficient

Manages incoming and outgoing mail

Manages staff appointments and schedules

Maintains inventory of office and event supplies and orders as appropriate

Handles light cleaning and organizational duties

Escalates appropriate issues to the Operations Manager as necessary

Assists with special projects and errands as necessary

Primary Objectives


To represent the Company in an articulate, friendly, patient and polite manner

To achieve high levels of customer satisfaction through professional and efficient service standards

To maintain accurate business records to include those of customers and accounts receivable

Qualifications & Required Skills


Friendly, organized, professional and reliable

Excellent verbal, written communication and listening skills

Ability to pay close attention to detail

Process problem solving and analytical skills

Has the ability to represent Vogt Auction Galleries in an articulate, friendly, patient and polite manner

Ultra-organized

Excellent telephone skills

Understanding of computer and online systems and can convey them in an easy-to-understand manner to the consumer.

A calm and patient demeanor that can help customers to troubleshoot their problems

Bilingual in Spanish a plus

Interest in art & antiques a plus

Benefits


- Employee discount

- Paid Time Off

Job Type: Full-time

Pay: $15.00 - $18.00 per hour