Assistant Store Manager | Feature La Jolla

Job Title: Assistant General Manager
Location: La Jolla, CA

Reports To: Store Manager

Company Description:
FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA location, Scottsdale, AZ, and our newest location in La Jolla, CA.

Responsibilities:

Pillars To Success: The Assistant General Manager plays a pivotal role in achieving retail success by embodying Feature's ethos and overseeing crucial aspects:

• Product:
  • Maintain optimal stock levels aligned with traffic, trends, and client demands.
  • Manage brand sell-through, enabling product swaps between locations.
  • Ensure adequate supply levels for customer satisfaction.
  • Proficiency in operating scheduling, team management, Shopify, and inventory software.
• Staffing:
  • Analyze store traffic to adjust staffing.
  • Enforce company policies for effective team management.
  • Identify and nurture internal talent for potential growth opportunities.
  • Delegate inventory tasks efficiently among staff.
• Inventory Management:
  • Oversee daily dashboards and mitigate inventory issues promptly.
  • Manage shrinkage by addressing inventory discrepancies.
• Sales:
  • Drive the team to meet quarterly sales goals and engage in proactive client outreach.
  • Foster and maintain a robust client book while encouraging staff-client interactions.

• Operational Strategy:
  1. Assisting in the development and implementation of operational strategies to optimize store performance, enhance customer experience, and meet sales targets.
• Project Management:
  1. Overseeing and leading special projects or initiatives within the store, such as store renovations, new product launches, or marketing campaigns.
• Staff Development and Coaching:
  1. Playing a key role in the training, mentorship, and development of staff members, ensuring they understand their roles and responsibilities, and guiding them to achieve their potential.
• Conflict Resolution:
  1. Handling escalated customer complaints or internal conflicts among staff members and providing resolutions effectively.
• Sales Analysis and Planning:
  1. Analyzing sales trends and patterns to identify opportunities for growth, recommending strategies to increase sales, and actively contributing to sales planning.
• Quality Control and Compliance:
  1. Ensuring adherence to quality standards, company policies, and procedures in all aspects of store operations, including inventory management, customer service, and safety protocols.
• Financial Management:
  1. Assisting in financial aspects such as budgeting, expense control, and monitoring key performance indicators to achieve financial targets.
• Inventory Control and Analysis:
  1. Collaborating with the management team to manage inventory levels, conduct regular inventory audits, and identify opportunities to optimize stock levels.
• Store Performance Reporting:
  1. Generating regular reports on store performance, analyzing data, and presenting insights to senior management for decision-making purposes.

Qualifications:

• 3+ years of progressive retail management experience.
• Strong leadership skills and a track record of team development.
• Proficiency in inventory management systems and retail software.
• Excellent communication and problem-solving abilities.
• Ability to handle a fast-paced retail environment effectively.

Join FEATURE's dynamic team and contribute to our continued growth. Competitive compensation and opportunities for advancement await the right candidate.

To apply, submit your resume and cover letter explaining your alignment with the role and your contributions to enhancing FEATURE's success.

FEATURE is an equal opportunity employer committed to diversity and inclusion within our workforce.