Store Lead

Come join our team in the French Quarter as a Store Lead! We are located at 217 Chartres St., New Orleans, LA 70130. If you are looking to be a part of and help lead a dynamic team in coffee, this role is for you!

The Store Lead functions as support to our store teams for the front and back of house operations and to help operations flow smoothly. They are tasked with helping their Cafe or Shop Manager with completing administrative tasks and helping to drive a positive team member experience. The Store Lead is responsible for inputting daily recaps into their store log and for keeping store management abreast of any issues involving team dynamics and employee relations issues for the manager to resolve.

Essential Job Functions

• Clearly communicate business needs to other employees and filter down communication from the store manager
• Ensure your store is stocked, cleaned and prepped, and supplying managers with daily store needs
• Help with daily, weekly and monthly deep cleaning tasks for your location
• Ensure customer orders are processed and completed properly and in a timely manner
• Demonstrates high level of competency in all front and back of house positions
• Help to lead your assigned shift with regard to labor allocation, store needs, and required breaks for the staff
• Properly handle any guest issues or complaints as outlined in the steps of service
• Helps to maintain cleanliness, organization, and proper food handling and food safety guidelines are being followed
• Assist with training new hires in all positions following the checklist and systems

Competencies

• Teamwork
• Customer Service
• Responsibility
• Commercial Awareness
• Decision Making
• Effective Communication
• Leadership
• Integrity
• Result Orientation
• Problem Solving
• Organizational Competency

Education/Experience Requirements

• High school diploma or GED preferred
• General operations management experience in the food service, food product manufacturing and/or hospitality industry preferred

Skills/Qualifications

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Meet all customer service expectations and standards in interactions with customers, vendors, and fellow team members
• Must possess a strong commitment to safety, quality, and continuous improvement with a hands-on, cooperative approach in a team environment
• Strong organizational skills and accountability in completing all tasks in a thorough, accurate and timely manner

Working Conditions & Physical Demands

• Able to lift up to 50 pounds
• Able to stand for prolonged periods of time frequently
• Mix of standard office, manufacturing, and retail store environments

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties

or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may

change at any time with or without notice. This job description shall not constitute or be construed as a promise of employment or as a contract between French Truck Coffee and any of its employees.

EEO Statement

French Truck Coffee is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability protected veteran status or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Human Resources department.