Home Services Dispatcher

All Temperatures Controlled, Inc. is currently hiring for a full-time Home Services Dispatcher to answer phones, schedule service calls, and assist with other office tasks as needed in the Chatsworth, CA area. This customer service position earns $18-$28 / hr depending on experience!

In addition to competitive pay and our positive workplace culture, we offer our Home Services Dispatchers the following benefits:

• Strong PTO policy, including vacation, sick, holiday, and attendance pay
• 50% company-paid medical insurance
• 100% company-paid vision/dental insurance
• A matching 401(k) plan
• Additional voluntary benefits, including disability and life insurance
• Year-round work

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full-time dispatching position works at our office Monday through Friday 8 am - 5 pm. You also have the opportunity to work on-call once a month.

As a Home Services Dispatcher, you eagerly answer customer phone calls. Your friendly voice is a welcoming first impression as our clients reach out for HVAC services. Because you invest time in having a thorough overview of our services, you confidently answer client questions and schedule our technicians accordingly. When dispatching our technicians, you accurately relay needed information. As needed, you eagerly assist with additional office tasks. Tech-savvy, you are proficient in our company software. You enjoy being a part of our exceptional dispatch office team where you consistently deliver amazing customer service!

ABOUT ALL TEMPERATURES CONTROLLED, INC.

We are the leading source for all things heating, ventilation, and air conditioning in the San Fernando Valley area. Staying true to our core values of People First, Integrity in All Things, Quality, and Reliability, our clients trust us to perform high-quality services at a fair price. We are an established company that takes pride in our ability to handle both residential and commercial HVAC and refrigeration projects with sincere professionalism and true dedication to our craft.

Our team is a direct contributor to our growth and success. We proudly offer competitive compensation, excellent benefits, and a supportive company culture comprised of friendly and respectful communication.

OUR IDEAL HOME SERVICES DISPATCHER

• Customer service skills - with your friendly demeanor, you meet the needs of customers
• Communication skills - you excel in communicating clearly, both through written and verbal means
• Problem-solver - you have a knack for thinking outside the box in order to solve problems
• Self-motivated - you see what needs to be done and get right to it
• Reliable - we know that our customers and our business are in good hands with you on our team

If this sounds like you, keep reading!

Job Duties Include:

• Communicate with customers and field technicians
• Dispatch workers, crews, vehicles, and equipment to appropriate locations
• Monitor personnel and coordinate service and schedules
• Work with customers and team to provide technical support, resolve issues, and provide HVAC/R product maintenance
• Create an environment that achieves customer service/satisfaction and meets department targets
• Gather, process, and disburse information related to billing
• Communicate with relevant parties regarding account and billing issues
• Work as a team with others within the office

REQUIREMENTS FOR A HOME SERVICES DISPATCHER

• 3 years of previous dispatching experience in a route-based service company
• HVAC/R or similar industry experience is a huge plus
• Customer service and computer experience

We will train the right candidate!

If you meet the above requirements, we need you. Apply today to join our dispatching team!

Location: 91311