Customer Service Representative

The Customer Service Representative role within our firm works solely with potential consumers by enlightening them of our client's daily offerings along with new promotional opportunities for the consumer. In this position, you will be handling wireless, internet, and television products and services. The Customer Service Representative generates, tracks, and manages their and their teams’ sales reports to ensure the firm is meeting the goals set by our existing and new clients. We are a company that consistently offers competitive, professional service delivered through friendly, highly-trained, and motivated employees.

Responsibilities:

• Promote the company and brand with integrity, and honesty, and exemplify our core values
• Proactively deliver customer service and sales support for all assigned customer leads
• Ensure confidentiality and security of consumer data in sales transactions
• Build strong relationships with team members, superiors, clients, and consumers
• Attend regular meetings and conferences for continuous improvement and education

Maximize customer satisfaction and customer acquisition through daily interactions with interested consumers, educating them on product offerings and conducting follow-ups to ensure that policies are responsive to consumer needs. Responsible for providing excellent customer service representing our firm and our clients with the highest degree of professionalism, courtesy, and integrity in all interactions with existing and potential customers.*

Requirements:

• Minimum of 1-2 years of client management and/ or customer service with demonstrated leadership responsibilities
• Superior communication skills with a variety of different types of customers and clients
• Capacity to perform under pressure in a deadline-driven environment
• Must be flexible with schedules including weekends and evenings on occasion

Benefits:

• Paid Training
• Weekly Hourly Pay + Bonuses
• Travel Opportunities
• Flexible Schedules Available