COLLECTIONS SPECIALIST - ONSITE

COLLECTIONS SPECIALIST - ONSITE IN AMHERST NY

THIS IS A FULL-TIME IN OFFICE opportunity in the WNY area!

ACI is your employer of choice and have been in business for 38+ years !

Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.

Requirements: Reliable, Strong Work Ethic, Great Attitude.

We're looking for motivated, hardworking individuals, We have direct from issuer, plenty of large balanced accounts, and we are a full service shop.

We have been open 38 years + and we DO IT COMPLIANT!

We also offer benefits, time off, and 401K with Employer Match!!

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

JOB DESCRIPTION:

American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, self-motivated, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits. This is a full-time, direct hire opportunity with American Coradius International serving large national banking clients.

The ideal candidate for this exciting work from home opportunity will demonstrate excellent communication and problem-solving skills. In this role, the Account Resolution Specialist should be disciplined/strongly self-motivated to take great care of the customers and resolve their needs.

POSITION SUMMARY: The Account Resolution Specialist will utilize various recovery strategies and methodologies, to contact consumers to negotiate payment within federal, state and client receivable guidelines and laws. All ACI associates pride themselves on conducting business with respect, integrity and an unwavering commitment to compliance and operational excellence. We place immeasurable value on our client partnerships and the manner in which we represent and protect their brands.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Achieve personal and team goals and targets.
• Utilize telephones, letter, dialer and skip tracing techniques to contact customers and obtain payment
• Provide exceptional customer service through active listening, problem solving, and ACI’s 1Customer philosophy.
• Ensure proper utilization of tools and workstations in regard to the corporate Security and Privacy policy. Safeguard confidential information and data; report any risks which violate security through proper procedures.
• Comply with company policies and procedures (to include all IT required security and privacy policies and procedures), client standards and all applicable federal, state and regulatory laws
• Proper documentation of accounts within regulatory guidelines
• Adhere to company verbatim scripting requirements
• Manage inbound and outbound calls in a timely manner
• Ability to comply with minimum work schedule (includes evenings and weekends)
• Process credit, debit, check by phone payments
• Perform other duties as assigned or needed

Qualification and Skill Requirements:

• Customer service
• Product knowledge
• Quality and task focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Multi-tasking
• Ability to work under pressure
• Must be able to compute basic math (add, subtract, multiply & divide)

Additional Requirements:

• High School diploma or GED
• At least 6 months previous experience in the financial service industry, customer service, sales, ora related role (preferred)
• Basic computer and keyboard skills
• Knowledge of client application system (after training)
• Must pass client clearance requirements, up to and including background checks and drug tests
• Knowledge and use of the phone system (after training)
• Ability to meet client scheduling requirements:
• Full time, 37.5 or 40 hour per week position
• A combination of day and evening shifts, (see specific schedule acknowledgement form)

Physical / Mental Requirements:

•Sedentary position requiring sitting 80% of the time

•Dual hand dexterity / repetitive use of hands 80% of the time (typing on computer and dialing phone)

•Ability to speak proper English grammar and use proper telephone etiquette

•Ability to hear

•Simple/light grasping required of both hands 80% of the time

•Typical noise level for work environment (moderate noise)

•Close vision required (clear vision on 15 inch or larger computer monitors)

Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirement.