Salesforce Solution Architect - U.S. Remote Eastern Time

Reports to: Sr. Solution Architect & Delivery Manager

Start Date: Immediate

Hours & Pay: Full-Time salaried. $125,000 - $160,000 Total Cash Compensation. Includes personal performance bonus and monthly bonus for all billable hours.

Location: Indianapolis, IN area or U.S. Remote (Eastern Time working hours)

Position Summary

The Salesforce Solution Architect is a key, client-facing role who identifies pain points and creates solutions to optimize client business processes. This position entails advising and crafting scalable solutions for 2-3 projects at a time, targeting SMBs in sectors like SaaS, Field Service, and nonprofits. You will provide comprehensive, integrated solutions from marketing to finance, including MCAE/Pardot, Sales/Service Cloud, Field Service, Experience Cloud and ERP systems. Your typical week includes leading client check-ins and internal team meetings, with a balance of project management, solution architecture, and system configuration tasks. Our projects involve a deeply engaged, hands-on approach with small teams dedicated to delivering sustained, long-term value to SMBs that engage us for multiple years.This role is exclusively focused on delivery and does not involve sales proposals or contract modifications. If you are driven to provide scalable solutions that empower SMBs, we encourage you to apply.

Key Responsibilities

Strategic Client Consulting: Establish yourself as a key advisor, guiding clients through the exploration and adoption of suitable Salesforce solutions by leading in-depth discovery sessions to map their current and desired operational states

System Architecture: Ensure optimal system functionality through balanced design considerations, including performance, security, and data management. Solve integration challenges and manage secure access between systems.

Project Execution: Spearhead the agile deployment of Salesforce customizations, coordinating with developers and administrators to ensure timely completion. Personally build declarative solutions and tackle the hardest problems. Document and clarify project requirements, including estimates, to enhance team transferability.

Technology Leadership: Stay updated on technological advances and Salesforce product updates to make informed recommendations. Lead the assessment and introduction of new software solutions, ensuring the best fit for client needs and strategic goals.

Professional Development and Mentorship: Actively contribute to team development, sharing knowledge, and mentoring colleagues to foster a collaborative and innovative working environment.

Outcomes/Measures of Success over the next 12 months

• Create solutions to complex business problems that are scalable and easily transferable to the client
• Establish and meet clients’ budget and timeline goals
• Maintain and increase high customer satisfaction score (CSAT)
• Create and maintain business documentation and flowcharts in a strategy guide
• Maintain open communication with internal teams and keep projects up to date
• Adhere to a weekly continuous delivery cycle and organize work properly

Competencies Desired

• Previous consulting experience leading projects is mandatory
• Strong problem-solving skills and a proactive mindset
• Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical stakeholders
• Understand business process and enterprise database design and create ERDs, swimlanes, and network diagrams to detail proposed solutions
• Comfortable being on camera for client and team virtual meetings
• Comfortable debugging code and working with developers
• Experience with Finance integrations (NetSuite, Quickbooks Online) and ETL options including Microsoft Azure Data Factory, Power Automate, Logic Apps
• Ability to configure Sales Cloud and Pardot
• Confidently build advanced solutions with Flow including the use of invocables and platform events, knowing when to use Flow vs. code
• Experience doing org migrations and large-scale data loads with tools such as SFDMU, SF CLI, Python, or Azure SQL

Experience & Certifications

• 5+ years Salesforce configuration experience
• 3+ years experience leading technical implementations
• Required Certifications: Sales or Service Cloud Consultant
• Preferred Certifications: Field Service Lightning, Experience Cloud, Application Architect, Solution Architect, Marketing Cloud Account Engagement
• Bachelor’s Degree preferred, but great experience is more important

About Growth Heroes

Growth Heroes is a boutique Salesforce.com consulting firm with the mission of partnering with companies to optimize business processes and integrate systems through digital transformation - all with the goal of helping them scale and grow earnings. We focus heavily on end-to-end integrations including marketing, service, and finance automation for scale-ups and growing companies. If you are interested in Finance Automation for SaaS / Recurring Revenue, Doc Gen (Conga & DocuSign) and/or Service Cloud and particularly recurring field service (maintenance), you will enjoy our projects. Our team operates in a highly technical environment, utilizing tools like Gearset, VSCode, SFDX CLI, and GitHub to deliver exceptional results.

In 2023 we won a Digital Transformation award with one of our clients: https://www.linkedin.com/feed/update/urn:li:activity:7056975031628652544/

We have 401k matching, healthcare, 100% work from home. We give bonuses for Certs, provide Focus on Force coupons, have quarterly training days, and send our team to TrailblazerDX. We also have 5 free Friday's off in the Summer!

Growth Heroes is looking to fill this role with a person who aligns with our company values:

Value #1: Mastery

• Take ownership of issues, develop solutions, and “master” your tools
• Prioritize your responsibilities and complete them with excellence
• Hunger for ongoing learning in your areas of responsibility
• Be curious in all projects and in interactions with customers and colleagues
• Participate in internal Trailhead training days and TrailblazerDX conference (virtual or in person), 6+ days of paid training each year.

Value #2: Transparency

• Respectful candor is more important than respectful niceness
• Proactive communication regarding project updates, deadline revisions, etc.
• Ability to communicate effectively with all personality styles
• Maintain accurate documentation of work and time

Value #3: Integrity

• Always treat the client’s business as if it were your own
• Provide honest feedback and genuine recommendations
• Being fair and doing what is right for the client and for us

Value #4: Gratifying Work

• Help small and medium businesses grow and create jobs
• Engage in meaningful projects with clients that we enjoy collaborating with
• Flexible remote work environment

Learn more about our culture and values here: https://growthheroes.com/why-growth-heroes/careers/

Prior to job offer - Verification of certification credentials, background check, and verification to work in the U.S. will be conducted. Applicants must be currently authorized to work in the United States on a full-time basis without visa sponsorship.