IT Systems Specialist
- $60,000 to $80,000 Yearly
- Vision , Medical , Dental , Life Insurance , Retirement
- Full-Time
Position: IT Systems Specialist
Employment Type: Full-Time
FLSA: Exempt
Reports to: Engineering Manager
Job Summary
At Denizen, a leader in the Luxury Residential AV Integration industry, we are seeking an IT Systems Specialist to join our dynamic team. This role is pivotal in maintaining the operational integrity of our internal hardware and software systems. The IT Systems Specialist will play a crucial role in managing and optimizing our Enterprise Resource Planning (ERP) system, ensuring that our team has the digital tools and resources necessary to excel in the competitive AV industry.
Typical Duties and Responsibilities
Implement Denizen’s Core Values: Commitment to quality, Do what you say, There’s always a way – Find it, Leaders also let others lead, and Go the distance.
System Maintenance and Support: Oversee the installation, maintenance, and troubleshooting of internal hardware and software. Ensure the smooth operation of all IT systems, including networks, servers, and devices.
ERP Management: Administer and optimize our internal ERP system. Manage user access, conduct regular system updates, and function as the liaison for all internal support requests.
Technical Assistance: Provide technical support to employees, addressing and resolving any IT-related issues promptly and effectively.
Security Oversight: Implement and monitor security protocols for IT systems to protect sensitive data and prevent unauthorized access.
Collaboration and Training: Work closely with various departments to understand their IT needs. Conduct training sessions for staff on new IT security technologies and system updates.
Continuous Improvement: Stay abreast of the latest IT trends and technologies that could benefit the company, suggesting and implementing improvements where applicable.
All other duties as assigned by your manager.
Skills and Qualifications Required
Proven experience in IT system management, particularly in maintaining and troubleshooting hardware and software.
Expertise in managing ERP systems and internal ticketing systems.
Strong understanding of network infrastructure and data security principles.
Excellent problem-solving skills and ability to work under pressure.
Outstanding communication and interpersonal skills, capable of explaining complex IT concepts to non-technical staff.
Detail-oriented with a commitment to high-quality work.
Education/Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 3 years of experience in a similar IT role, preferably in a technology or AV-focused company.
- Certifications in IT systems management, ERP systems, and/or network security are desirable.
At Denizen, we integrate stunning technology with architecture and interior design in beautiful homes, creating magical experiences for our clients with lighting, music, home automation and more. The process, tools and systems we work with are complex, but the end results are the best: sheer delight. Every project begins with a consultation phase, continuing with project managers and well-trained technicians, and finishing with a dedicated service staff to handle ongoing needs. This is far different than a small shop that could disappear tomorrow or is more focused on quantity of projects over quality of the finished product. We stick by our clients with a proven process, the highest standards, and long-term support to ensure they always have the experience they want and deserve. If you're ready to join a close-knit, hard-working team at the forefront of an ever-changing industry, solving new and exciting challenges and delivering best-in-class solutions, you're ready for Team Denizen.
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