Heavy Equipment/Forklift Parts Manager

ESSENTIAL DUTIES include, but not limited to the following. Other duties may be assigned:

Maintain a balanced inventory consistent with the requirements of the service department

Actively manage consignment inventories to ensure high turnover and protect the off-site inventory of the company.

Monitor and adjust inventory to minimize obsolescence.

Manage Ordering and PO process to ensure that all orders are properly allocated and documented to ensure accurate processing upon receipt and payment upon invoicing.

Manage invoice reconciliation process to ensure accurate billing from suppliers.

Manage customer quotes and communicate with customer on recommendations

Track parts through to completion of work orders and coordinate with Dispatch

Assign with Dispatch timing 

Ensure that all returned parts or cores are properly tagged so that the dealership recovers full credit 

Work with the Accounting Department to ensure timely and accurate reconciliation of parts related accounts (including but not limited to (Core Receivable, Return Receivable,  Inventory, etc.)

Work with the management to create, update, implement, and manage policies and procedures for the department.

Provide technical assistance to parts department employees. 

Coordinate a prompt, efficient, and timely flow of paperwork between the accounting and parts department.

Implement policies and procedures to ensure freight recovery meets objectives

Develop and utilize a lost sales tracking report/system to improve inventory quality

Direct phone and counter sales efforts to keep in contact with customers and drive increased sales volume.

Work with Supplier representatives to take advantage of all manufacturers' inventory co-op advertising and keep staff up to date on product/program changes.

Develop, enforce, and monitor guidelines for working with customers to ensure maximum customer satisfaction.

Handle customer complaints immediately and according to the dealership's guidelines.

Ensure that all dealership purchases are properly accounted for before payment is made.

Ensure that we maintain a clean and safe working environment in the Parts Department. Enforce safety requirements, including but not limited to forklift training and operation, processing of SDS sheets on all products carried, monthly facility and equipment safety inspections, and OSHA Right-to-Know. Attend safety meetings as representative of the department and promptly inform/educate staff on what is discussed.

Understand, keep abreast of, and comply with federal, state, and local regulations that may affect parts sales.

Coordinate and manage the annual physical inventory and routine cycle count processes for assigned location.

Maintain professional appearance and attire and enforce company dress code and appearance policies with employees.

SUPERVISORY RESPONSIBILITIES

Hire, train, motivate, counsel, and monitor the performance of all parts department staff including; parts administration, front counter sales, back counter sales, telephone sales, outside sales, and warehouse staff (Core, Shipping & Receiving, Order Fulfillment, and Delivery).

Qualified candidates are required to posses and maintain the following characteristics:

POSITIVE ATTITUDE, CUSTOMER FOCUS, OPEN TO CHANGE, TEAM PLAYER, LEAD BY EXAMPLE, SELF-MOTIVATED, RELIABLE.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

COMPUTER SKILLS

Internet Savvy, Email, Microsoft Office (Word, Excel, PowerPoint), Data Entry, and be able to creatively research part information

EDUCATION and/or EXPERIENCE

 Five years of progressive experience working in a heavy duty diesel truck dealership parts department, the heavy duty diesel truck industry, forklift or related businesses. 

PROBLEM SOLVING SKILLS

Able to research issues to determine the root cause and develop or recommend and implement or manage the implementation of a solution.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, customers, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. To compute rate, ratio, and percent.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; use hands to finger, handle, or feel; and climb or balance

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job; the employee is occasionally exposed to:

• Wet and/or humid conditions
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals
• Outdoor weather conditions
• Extreme heat
• The noise level in the work environment is moderate