Sales Coordinator

About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Bartell Hotels is an equal opportunity employer.

Sales Coordinator –

Sheraton La Jolla Hotel

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Requires excellent communication skills, both verbal and written.
• Must possess computational ability.
• Must possess advanced computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Strong team player, able to partner with management and other employees in a professional manner.
• Must be able to push, pull, bend, stoop, squat and stretch to fulfill job tasks.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Knowledge of LightSpeed and CI/TY is helpful.

Job Responsibilities

Responsible for ensuring effective communication between sales, management, clients, guests, and hotel operations. Support the sales management department by giving administrative support to the department managers.

• Answer incoming calls to the department and handle inquiries.
• Qualifying customers and answering questions while gauging their level of interest
• Manages the full sales process, with clear project timelines, milestones and management responsibility for the delivery and success of the groups.
• Prepare sales-related documents throughout the sales process (e.g., contracts, group resumes).
• Enter, retrieve, reconcile, and verify information (e.g., rooming lists, commissions, planner points, no-shows, attrition) in software involved in the sales process.
• Maintain group block spreadsheet.
• Perform clerical duties such as typing correspondence and reports, filing, and answering phones.
• Support administrative needs of groups with detailed list of processes with establishing blocks, managing, and balancing inventory.
• Process accounting administrative duties including payments, deposits, reconciling, billing, commissions, rebates, collection, disputes and research.
• Organize and maintain filing system.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.