Customer Excellence Manager

BrightFarms is The Place to Grow!

At BrightFarms, we’re on a mission to revolutionize the way leafy greens are grown. But we don’t just want to grow great tasting greens, we want them to do good as well: for the planet, for the health of people, and for the well-being of our employees. We give BrightFarmers the tools, training, support, and opportunities they need to do better for themselves and the world every day. Because when you do good for your people, they do good for the world.

BrightFarms is a national leader in the booming indoor farming industry, transforming how produce is grown and delivered with its expanding network of high-tech, sustainable hydroponic farms. We currently operate six high-tech greenhouse farms, with four new regional salad greenhouse hubs breaking ground to begin opening in 2024. BrightFarms' fresh lettuce options, from classic greens to crunchy mixes and salad kits, are available in more than 3,700 retail stores across the East Coast and Midwest.

The Sales team is looking to add a Account Manager to serve the Northeast, Southeast and Central areas of the US. The Account Manager will develop and manage established and new customers to achieve sales and profitability goals. They will own customer relationships, sell key growth initiatives, and work cross functionally with the Marketing, Operations, Sales Strategy and Demand Planning Teams.

Specifically, you will:

• Own the Relationship between BrightFarms Sales and GH Operation
• Collaborate with the sales team to develop accurate SKU-level monthly forecasts based on expected demand, seasons, and promotions, which will create accurate revenue and demand forecasts
• Own Customer Fulfillment, supplying daily direction to Farms on customer PO direction
• Develop relationships with Replenishment Buyers, communicating surplus product opportunities and any predicted PO shorts
• Develop a Network of temporary customers to assist in selling surplus harvest
• Develop and Manage a Network of rescue (food banks, etc.) companies to ensure the excess harvest reaches needy families
• Collaborate with the Director of Trade Management to develop promotional strategy, iTPM input, ROI, lift, and elasticity exercises
• Collaborate with the Director of Demand/Supply to align on future capacity planning
• Own the relationship with Logistics, including all customer sourcing decisions and cross-supply approval
• Develop a monthly in-store survey process to record and publish quality, POG/POS compliance, and competitive activity

The ideal candidate has:

• Bachelor’s Degree is required; MBA is a plus
• 5-7 years sales within CPG industry; Produce experience is preferred but not required
• Interpersonal skills to interface effectively with the necessary internal and external stakeholders
• Strategic and proactive thinking to develop sales strategies and translate them into distribution, shelving, pricing and merchandising objectives
• Strong data analysis skills to monitor performance in category and develop strategies to close gaps, increase sales, etc.
• Management presentation competencies to effectively present key insights in front of internal and external stakeholders
• Global mindset and desire to build a successful career with a growing global company
• Microsoft Office skills (PowerPoint, Excel, Word, & Teams)
• Ability to travel 30%+

Come grow with us - the future is BRIGHT!

BrightFarms is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.