Retail Technology Support Specialist

Retail Technology Support Specialist

Who we are

Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values, and building relationships while "doing the right thing".

What’s in it for you

As part of our team, the ideal candidate will gain access to supportive and smart partners, first-class learning and engagement technologies, exceptional employee wellness and medical benefits, and much more!

This position is hybrid; working both in-office and remotely.

Wage range: $65,000 - 75,000 annually, depending on experience.

What you will do

The Retail/Project Technology Specialist is responsible for implementing and supporting retail-related IT systems, Point of Sale, Mobile Apps, digital signage, JIT feedback and reservation solutions. Additionally, this role will support Healthcare, Corporate Dining, and Senior Living customer and patient-facing technologies. This includes the recommendations for technology and retail solutions to existing and new clients.

This team member...

• Supports PCI compliance for credit card transactions.
• Knows Point of Sale (POS) and Kiosk technologies.
• Coordinates and supports deployment of new POS systems as needed.
• Technology liaison for new business openings (POS, digital signage, Mobile App, etc).
• Develops training and educational programs for the various POS and Patient Services System to educate operators.
• Works closely with culinary, operations, and sales teams.
• Help Support Units with POS needs, including menus, discounts, reporting, standardization, etc.
• Project Management -scoping the needs, pricing the project, and establishing timelines.
• Deployment and coordination of POS systems and supports Patient Services system projects.
• Other Duties as assigned by the VP of IT.

What you will need

• Two (2) year technical degree OR equivalent software/networking experience required.
• Self-motivated individual with troubleshooting and analysis skillset.
• Experience with a Point of Sale system that includes the configuration, setup, deployment, and training.
• Extended overnight travel as needed.
• Excellent customer service, communication, organization, and training skills.
• Ability to lift and carry 50-75 lbs.
• A valid driver's license.
• Strong understanding of PCI-DSS requirements preferred.
• Background in Foodservice, Healthcare, and Hospitality industry preferred
• Multitasking skills are essential and must have the ability to lead meetings and project planning.

Who you are

People who do well on our team are service-minded and have a helpful, humble, and hungry nature. The ideal candidate has a can-do attitude, a spirit of curiosity, a bravery to try new things, a tendency to assume best intentions, and a hunger to learn and grow. We actively seek out team members who care deeply about the mission, passionately search for the answers to their questions, humbly lean on partners for help, tirelessly do what it takes, and reflect on their days with gratitude. If that’s you, PLEASE come say “Hi”; we’ve been waiting for you!

Thomas Cuisine is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. We believe in Diversity, Equity, Inclusion, and Belonging and our mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work.

REAL Food | Genuine Service | Enduring Relationships