Collision Estimator

Key Collision & Fitness

Rochester, NH

$75,000 to $135,000 Yearly
Full-Time

Job Description

Key Collision believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with Key Collision in entry-level positions.

Responsibilities

Participate in developing a proper repair plan for each vehicle.
Prepare estimates in accordance with Insurance partner and company guidelines.
Communicate supplements to customers and insurance companies on the same business day as written.
Sell work for our facility with a 90% or higher conversion rate. (most of our work is drp driven)
Update customers on the progress of repairs on a scheduled and regular basis.
CCCONE experience is a plus but not mandatory.
Be accountable for your performance to your teammates.
Continually look for opportunities to improve our process and customer experience.
Expect to work more than 40 hours per week as we occasionally have capacity surges.
Expect to be recognized for exceptional performance on a regular basis.
Be willing to cross-train for other positions in the shop for advancement opportunities.

Qualifications

Previous experience as an estimator in a shop or for an insurance company for at least 2 years.
High school diploma or equivalent
Excellent customer service skills
Basic computer proficiency
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a dynamic environment
Excellent oral and written communication skills
Teammate with a collaborative mindset
Math, reading, and software skills
Ability to learn new technology, repair and service procedures, and specifications
Able to operate electronic diagnostic equipment
Valid driver’s license and clean driving record