Technology Support Specialist I - 2754

Yoh, A Day & Zimmermann Company

Jacksonville, FL

Expired: 11 days ago Applications are no longer accepted.

$27 Hourly
Contractor

Job Description

Yoh has an immediate, 12 month contract opportunity as a Technology Support Specialist at a major Accounting Firm (Big Four) OnSite to report to their office in both Jacksonville and Tallahassee FL

Max hourly rate $27/hr.
Approximately 1-3 plus years of experience in support of IT products

This team member will support two physical locations in Jacksonville and one unstaffed location in Tallahassee, FL (2.5 to 3 hour drive) from Jacksonville. The majority of the 525 customers in Jacksonville are part of an FSO Service Delivery Center (SDC). These customers have unique and complex technology tools that are required to support their work as an SDC to major Company clients

What You Will Be Doing

The Technology Support Specialist I performs daily routine technical support.
This professional consults with the supervisor for task prioritization and effectively applies technical knowledge.
This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification.
The Technology Support Specialist I assists others in the technology department, as needed.
Under direct supervision, provide after-hours service for escalated issues from the National Help Desk or supervisor.
Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).
Assist with new hire processing (account requests, verification, basic equipment configuration).
Perform basic software troubleshooting and hardware triage support.
Assist with the equipment and set-up for conference/meeting facilities, as directed.
Assist with off-site support for client functions/meetings.
Handle minor administrative functions such as moving and delivering equipment to clients.
Perform administrative tasks, such as changing passwords.
Handle minor functions such as moves, adds, changes, etc.
Respond to customer inquiries concerning support requests, systems status, and network connectivity.
Resolve hardware and software problems for firm-standard hardware/software.
Record inquiries, and repair/service requests.
Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.
Report problems with procedures and make suggestions for improvements.
Escalate to or consult with senior staff when a solution is unclear.
Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.
Process firmwide requests for software and documentation.
Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
Coordinate mass distributions, including on-site software duplication and documentation reproduction.
Make recommendations to management regarding update and maintenance processes.
Perform administrative duties, as required.

Who You Are

Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
Approximately 1-3 plus years of experience in support of IT products
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Excellent interpersonal, communication and organizational skills
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
Able to work effectively with high level customers and other management personnel
Excellent Customer Service skills.

If This Sounds Like You, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK.

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

Company Description

Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.
Company Website: https://www.yoh.com/