Assistant General Manager

We are in search of a dynamic Assistant Manager dedicated to fostering a culture that believes our success is intricately tied to the happiness of every customer we encounter. In this role, you will be responsible for assisting the General Manager in overseeing and managing the daily operations of our restaurant, including the selection, development, and performance management of employees. Key responsibilities include staff supervision, implementing operational procedures, and maintaining high standards of customer satisfaction. The Assistant Manager will play a crucial role in achieving business objectives, fostering a positive work environment, and upholding our commitment to exceptional service. If you have proven leadership skills, a passion for the hospitality industry, and a drive for success, we would love to talk to you.

Position: Assistant Manager

Who We Are:
OTL is a group of brands dedicated to the belief that savoring delectable cuisine and creating memorable experiences are at the heart of a fulfilling life. Our passion for delightful food and vibrant atmospheres is ingrained in our DNA, and we relish in sharing enjoyable moments with our valued guests. Our dedication to bringing the highest quality plates to every table reflects our passion for culinary excellence. We believe in maintaining not just a restaurant but a space where memories are made, and every visit is an enjoyable experience. Our commitment to being a part of and improving our local community is ingrained in our values, and we take pride in contributing positively to the areas we serve. Operating with pride and integrity is at the core of everything we do.

With Smokin Fins locations in Chandler, Arizona, and various spots throughout Colorado, including Lucky Fins Greeley, Smokin Fins Littleton, Smokin Fins Fort Collins, Smokin Fins Arvada, and Smokin Fins Highlands Ranch, we bring our commitment to excellence to diverse communities. In Idaho, you'll find Lucky Fins in Meridian, Acero in Boise, Zen Baja in Boise, and Smokin Fins in Idaho Falls.

What you'll bring:

• Strong leadership skills to the restaurant team, effectively supervising and guiding staff members in their day-to-day responsibilities.
• Contribute to creating a positive work environment by providing direction, support, and feedback to team members, fostering a cohesive and motivated staff.
• A solid understanding of restaurant operations, who will bring expertise in implementing and maintaining efficient processes.
• Contribute to enhancing operational effectiveness, managing resources, and ensuring that established standards for quality and service are consistently met.
• Prioritize customer satisfaction, working to create an exceptional dining experience for guests and bring a customer-centric approach to the team, encouraging a service-oriented mindset among staff members and actively addressing customer concerns to uphold the restaurant's reputation for excellence.

Responsibilities

• Leadership:
  • Work closely with the General Manager to lead and motivate the restaurant team, fostering a positive and productive work environment.
  • Oversee and manage all areas of the restaurant and make final decisions on matters important to guest service.
  • Assist in managing daily restaurant operations, including staff scheduling, inventory control, and quality control to meet established standards.
  • Ensure proper security procedures are in place to protect employees, guests, and company assets.
  • Manage shifts, including daily decision-making, scheduling, and planning, while upholding standards, product quality, and cleanliness.
• Guest Experience:
  • Ensure guests receive outstanding service and satisfaction by actively engaging with customers, resolving issues, and maintaining a welcoming atmosphere.
• Personnel, Training and Development:
  • Assist in training, coaching, and developing restaurant staff, including servers, bartenders, and kitchen personnel.
  • Provide direction to employees regarding operational and procedural issues.
  • Conduct orientation, explain the OTL Philosophy, and oversee the training of new employees.
• Financial Management:
  • Support the General manager in controlling costs, optimizing profitability, and managing budgets.
  • Adhere to company standards and service levels to increase sales and minimize costs,including food, beverage, supply, utility, and labor costs.
  • Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and by company policiesand procedures.
• Food Safety and Compliance:
  • Ensure compliance with health and safety regulations, food safety standards, and company policies.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure compliance with operational standards, company policies,federal/state/local laws, and ordinances.
  • Maintain a professional restaurant image, including restaurant cleanliness, properuniforms, and appearance standards.
  • Must be ServSafe certified.
  • Will uphold all ServSafe guidelines.
• Inventory Management:
  • Assist in monitoring and ordering supplies, managing inventory levels, and minimizing waste.
• Community Involvement:
  • Provide a strong presence in the local community and a high community involvement byrestaurants and personnel.

Requirements

• Work experience as a Restaurant Assistant Manager, General Manager, or any managerial role in the Hospitality industry
• A high school diploma or equivalent is required. A degree in hospitality or a related field is a plus. Previous restaurant management experience or a combination of practical experienceand education will be considered an alternative.
• Proficiency in restaurant management software (e.g., POS systems). Knowledge ofcomputers (MS Word, Excel).
• Strong leadership and communication skills.
• Excellent customer service and interpersonal skills.
• Knowledge of restaurant operations, food safety, and quality standards.
• Ability to work in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays.
• Proficient in the following dimensions of restaurant functions: food planning andpreparation, purchasing, sanitation, security, company policies and procedures, personnelmanagement, recordkeeping, and preparation of reports.
• Must be ServSafe Manager& TIPS Certified
• Must possess knowledge of current and future restaurant trends.
• Must possess a valid drivers license.
• Must be eligible to work in the United States.
• Must agree to background and credit checks.

Why Us?

• Company-paid Life and AD&D insurance
• Benefits available after meeting eligibility requirements:
  • Medical, dental, and vision
  • Short-term disability insurance
  • Supplemental life insurance
  • Employee Assistance Program
• Up to 48 hours of paid sick and safe leave (PSSL) - Colorado locations only
• Paid family and medical leave Insurance (FAMLI) and public health emergency leave (PHEL) - Colorado locations only
• Flexible work schedules
• Meal discounts
• Vacation eligible after 90 days of employment. Five days for every six months worked
• Meal discounts
• Annual Summits and Retreats
• Competitive base compensation and potential bonus paid quarterlyAn opportunity to grow your career path within our family of brands.