Dispatch Supervisor

Dispatch Supervisor
Hourly $29.71-$37.14
Full-time ( Rotating Schedule)

General Job Description:

Operates and maintains a central point for receiving emergency and non-emergency information via E911 telephone, non-emergency telephone, two-way radio, Mobile Data Terminal, teletype, and by person between the public, law enforcement, emergency services, outside public safety agencies, and numerous other outside agencies.

Duties & Responsibilities:

• Answers both emergency and non-emergency telephone equipment to include E911 and TTY/TDD and if necessary, dispatches Law Enforcement, Fire, Emergency Medical Services, Utility personnel, and/or other related functions for the City of Boerne, City of Fair Oaks Ranch, and Kendall County.
• Operates and disseminates information to the proper personnel by way of law enforcement telecommunications equipment (TLETS/NLETS, TCIC/NCIC) systems to include wanted, stolen, and/or missing persons or property; Maintains up-to-date files regarding transactions in TLETS/NLETS, TCIC/NCIC and other information processed; Operates and maintains the Civic Ready system.
• Responds to both negative and positive comments from the public and first responders on their assigned shift. Directs all inquiries from the public to the proper agency or organization.
• May instruct Dispatchers with continuing education training and reviews training Daily Observation Reports for Probationary Dispatchers.
• Receive and direct citizen walk-in traffic to the appropriate personnel.
• Assist in preparation of monthly activity reports.
• Prepares and performs dispatcher evaluations as directed by the Dispatch Sergeant.
• Conducts audits and validations to ensure State compliance.
• Prepares and maintains Dispatch Schedule, modifying as necessary and monitors leave time.
• Notify the Dispatch Sergeant of any major events or issues that occur after hours.
• May testify in both criminal and/or civil court.
• Serves as essential emergency personnel when required.
• May be required to work different shifts as needed.
• Regular and prompt attendance is an essential function of the position.
• Performs such other related duties as may be assigned.

Education & Training:

High school graduation or equivalent, with at least three years of experience in emergency telecommunications operations; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Knowledge, Skills, & Abilities Required:

Knowledge of: Federal Communications Commission (FCC) rules and procedures for radio transmission, State of Texas law enforcement procedures for Teletype transmitting and receiving; computer software and equipment.

Skill/Ability to: Operate telephones, both administrative and E911, intercoms, radios, Mobile Data Terminal, teletypes, computers, printers, alarm monitors, and other related electronic and/or mechanical equipment; Good short-term memory; Handle more than one situation simultaneously; Make quick and correct decisions affecting the safety of personnel and the general public; Work well under stressful situations; Follow oral and/or written directions; Type 35 wpm; Communicate orally and in writing in a clear and easily understood manner; Maintain appropriate necessary certification; Operate modern office equipment; Develop, train, supervise, and motivate staff, establish and maintain effective working relationship with outside agency related personnel, co-workers and the general public; Ability to follow oral and written instructions in a clear and easily understood manner; the ability to pass a pre-employment test to include but not limited to decision making, data entry, memory recall, prioritization, and map reading.

Safety/Physical Requirements: Moderate. Ability to sit stationary for extended periods of time; bending, stooping, and reaching as needed; and the ability to lift/carry thirty (30) pounds of material. Works in an Indoor environment. Fast paced, high volume.

Certifications& Licenses Required:

Must possess the State of Texas TCOLE Intermediate Telecommunications Operator Certification.