Supply Chain & Workforce Manager - Hybrid

Meru Health is setting the new standard in mental healthcare with the most comprehensive online mental health solution for depression, burnout, and anxiety. We are on a mission to help 10 million people recover from mental health challenges by 2027, by utilizing the latest science and technology. If you are looking for a place where your work has a strong impact on people's lives, we invite you to join us on our mission.

We are looking for a Supply Chain & Workforce Manager to join our Clinical Operations team.

• Be part of Meru Health's Clinical Operations team and part of our mission to make healthcare more accessible, affordable and outcome, data-driven
• Join a team that is changing the way we treat and care for mental health challenges - not just treating symptoms but addressing root causes and empowering people to heal and thrive. We work with Stanford, Harvard, UC Davis and other top universities as well as insurance companies like Cigna & Humana
• Be part of an inclusive and diverse group of individuals that places a high emphasis on values like compassion, integrity, and the wellness of ourselves and others
  
  

Your main responsibilities:

• Supply Chain Oversight: Work with supply chain team to ensure customer needs are fulfilled, assist with procurement and inventory control, update information in vendor management system
• Workforce Management Strategy: Work with Clinical Operations and Growth teams to determine staffing best practices and hiring triggers
• Create new and innovative workflows and processes: Help us keep costs low while eliminating manual and wasteful processes
• Strategize to minimize the cost or time required to transport products: Plan and manage order processing, invoicing, and preparing shipments for all incoming and outgoing orders. Work with external vendors to ensure shipping deadlines are met
• Organize and manage inventory, storage, and transportation: Actively participate in general inventory procedures, including regular cycle counts
• Review procurement processes and propose solutions on how to improve them: Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

What this role will achieve:

• Availability requirements for therapy sessions are met
• Shipping deadlines are met, and participants receive their biofeedback devices on time
• Strong capacity for both therapy sessions and biofeedback shipments
• Inventory and staffing levels are monitored and replenished proactively
• Continuously improving cost levels and shipping timelines while ensuring a good availability of inventory
  
  
• At 90 days: You have guidance on workforce staffing recommendations. You have ownership of inbound and outbound shipments. You are comfortable working with and presenting data on logistics costs and timelines
• At 6 months: You have built out new dashboards and recommendations for hiring and capacity. You have built a transparent logistics operation and are able to independently lead projects to improve logistics processes
• At 1 year: You can proactively identify and resource for future bottlenecks in the logistics operations together with team members from operations and product teams

What you will need to be successful in this role:

1. Skills needed:
• Alignment with our values and passion for our mission
• Quick learner
• Strong data & analytical skills
• Strong organizational skills and attention to detail
• Ability to work efficiently, effectively, under the pressure of tight deadlines, while maintaining attention to detail, accuracy, and quality
• Excellent communication, interpersonal skills and systematic way of working
• Google sheets expertise required; Airtable experience a plus
  
  
2. Work experience needed:
• Verbal and written communication skills necessary to explain complex and/or confidential information
• Ability to collaborate effectively and work as part of a team
• Ability to prioritize and work with minimal supervision
• Prior experience in transportation or other procurement area
  
  
3. Knowledge, education, and/or training needed:
• Supply Chain methodology
• Workforce management methodology
• Data Studio & Reporting
• Flowspace & Airtable experience preferred
• GPT curiosity a bonus

At Meru Health, we don't just accept differences — we celebrate, support, and thrive on them as a source of human creativity and richness of life, for the benefit of our employees, our customers, and our community. Meru Health is proud to be an equal opportunity workplace and is an affirmative action employer.

US TOTAL REWARDS PACKAGE:

We believe in prioritizing our employees' health and well-being, so that they can focus on the good work of helping 10 million people recover from mental health challenges.

• Pay:
  
  • BAY AREA: $118,750 - $137,771
  • DENVER,CO: $94,800 - $126,215
  • Generous stock options
    
    
• Benefits:
  • 100% employer paid Medical, Dental, Vision, & Life Insurance for full-time employees (50% for dependents)
  • Flexible Spending Account and Health Savings Account options available (HSA eligible employees will receive Meru's annual contributions of $1,500 for single enrollees and $3,000 for enrollees with dependents)
    
    
• Paid Time Off:
  • 15 US holidays annually
  • 20 Days vacation your first year of employment, then 25 Days vacation thereafter
  • 8 weeks of parental leave for all new parents and an additional 8 weeks for new birthing parents
  • Up to 4 weeks off to grieve a family member's passing
  • Birthday off
  • Day of Service to participate in any activities that elevate marginalized communities
    
    
• Hybrid Work Benefits:
  • 3 days in San Mateo, CA OR Denver, CO office
  • Internet & phone expense reimbursement
  • $250 Onboarding Home Office stipend

Not sure if you should apply? Please keep reading...

Research shows that women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

MORE ABOUT MERU HEALTH:
Meru Health is growing fast to meet the rapidly increasing demand for mental health services. We are on a mission to help 10 million people recover from mental health ailments by 2027. We partner with healthcare organizations, large employers and insurance companies who understand the need to offer comprehensive mental healthcare to members or employees, and to meet challenges so many people face with trying to access mental health care services.

We are scientists, engineers and experienced entrepreneurs who have come together to make mental healthcare accessible, effective and truly outcome-driven. Our mission is more than business, it's personal. Our founders have lost friends and family members to depression, and we want to build a highly effective mobile treatment widely accessible to people in need.

At Meru Health, we don't just accept differences — we celebrate it, we support it, and we thrive on it, as a source of human creativity and richness of life, for the benefit of our employees, our customers, and our community.

Get to know us and our culture: https://www.meruhealth.com/about-us

Check out the science and research behind what we do: https://www.meruhealth.com/science

See example testimonials to get an idea of the impact our work is already having on thousands of lives: https://vimeo.com/495477106 ; https://www.youtube.com/watch?v=z8PcUkW8x_Y