Cleve Housekeeping Manager

Summary:

Ensures a clean, comfortable and organized environment for hotel guests and staff by managing a productive housekeeping and cleaning staff.

Duties and Responsibilities:

• Has ultimate responsibility for the cleanliness, orderliness and housekeeping in guest rooms, public areas, offices and grounds
• Works with outsourced cleaning crew to ensure work meets Clevelander’s high standards for cleanliness
• Prepares job assignments and follow up with team members to ensure work is completed within required, established time frame.
• Conducts daily pre-shift with housekeeping team
• Recruits, hires and trains housekeeping team
• Ensures are team members are properly uniformed and use protective equipment at all times
• Oversees the cleaning operations that occur in public areas of the property as well as guest rooms
• Maintains a room history journal detailing inventory, maintenance requests, renovations and general cleaning
• Manages and measures performance of all housekeeping staff and cleaning team members
• Oversees and approves housekeeping schedule
• Manages inventory system for supplies and equipment; purchases items when needed using parameters set by the Hotel Manager.
• Develops training plans and ensures all housekeeping staff and cleaning team members are properly trained
• Oversees lost and found procedures for items found in the hotel
• Maintains guest history files on regular guests to fulfill any necessary special needs requests
• Maintains records of linen usage compared to occupancy levels
• Creates monthly schedules and ensures time and attendance compliance from housekeeping staff and cleaning team members
• Maintains and ensures compliance of organization policies and procedures

Other Functions:

• Performs other duties as assigned

Minimum Qualifications:

• High school diploma and 5 years of related experience, preferably in a hotel environment; 2 of which were spent in a managerial position

Knowledge, Skills and Abilities:

• Knowledge of general housekeeping related policies and procedures
• Ability to verbally communicate with others in order to coach and lead
• Strong interpersonal, managerial and leadership skills required
• Strong organizational and time management skills required