Director of Chronic Care Management Operations

About the job

Saisystems Health is seeking a Director of Chronic Care Management Operations to join our team! This individual will play a pivotal role in leading and expanding Saisystems Health's chronic care management services. This individual will drive revenue growth, enhance customer service levels, develop and oversee clinical programs, and ensure high customer satisfaction. This individual will work closely with senior management to align the operational strategy with the company's broader goals, making key decisions that affect the company's direction in chronic care management.

Job Responsibilities:

• Strategic Leadership: Develop and implement operational strategies that enhance profitability and efficiency across the company's chronic care programs.
• Revenue Management: Drive the profitability of chronic care management services, including budgeting, forecasting, and resource allocation to ensure financial targets are met.
• Program Development: Oversee the design and enhancement of clinical programs to meet the evolving needs of patients and to comply with regulatory standards.
• Customer Service Oversight: Ensure exceptional service levels are maintained across all customer touchpoints. Develop strategies to enhance patient engagement and satisfaction.
• Team Management: Lead, mentor, and develop a high-performing team of managers and healthcare professionals dedicated to chronic care management.
• Performance Metrics: Monitor and report on operational performance metrics, making data-driven decisions to optimize processes and outcomes.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to ensure that operational initiatives are aligned with overall business objectives.

Education Necessary for Position:

• Bachelor's degree in Software Development, Healthcare Management, Administration, or related field

Experience & Skills Necessary for Position:

• Minimum of 10 years' experience in a senior management role in a healthcare setting, with a strong emphasis on chronic care management.
• Extensive experience in managing clinical programs, customer relations, and team leadership.
• Demonstrable track record of improving service delivery and achieving financial success within a healthcare operation.
• Strong leadership skills with the ability to drive team performance and foster a culture of excellence and accountability.
• Excellent analytical and problem-solving abilities, with a keen focus on operational efficiency and strategic development.
• Proven ability to manage and oversee large budgetary operations in a healthcare setting.
• Strong interpersonal and communication skills, capable of effectively negotiating and resolving conflicts.
• Deep understanding of chronic care management and the healthcare industry, including regulatory and market dynamics.
• Ability to innovate and integrate technology and business solutions into chronic care practices.
• Highly organized, detail-oriented, and focused on delivering results
• Passionate about delivering an exceptional client experience and dedicated to client success
• Prior CCM experience is a must!

Work Environment:

This position operates in a professional office environment. On-site, Monday-Friday 8am - 5pm.

Pay: $120,000.00 per year