Hotel Scheduler - Remote

Job Title: Hotel Scheduler - Remote

Job Type: Remote

Position Overview: We are seeking a detail-oriented and proactive individual to join our team as a Hotel Scheduler - Remote. In this role, you will be responsible for managing hotel reservations, coordinating room assignments, and maintaining accurate records of bookings and availability. The ideal candidate will have excellent communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced, remote work environment.

Key Responsibilities:

• Liaise with hotels and accommodation providers to manage room availability, negotiate rates, and secure reservations on behalf of clients.
• Coordinate with clients to understand their accommodation needs, preferences, and special requests, and provide personalized recommendations based on their requirements.
• Utilize hotel management software and reservation systems to input, update, and track reservations, ensuring accuracy and efficiency in all scheduling tasks.
• Monitor hotel occupancy rates, forecast demand, and adjust reservations as needed to maximize room utilization and revenue opportunities.
• Communicate effectively with clients via phone, email, and online chat to confirm reservations, provide booking details, and address any inquiries or concerns in a timely and professional manner.
• Collaborate with team members and hotel partners to resolve scheduling conflicts, manage cancellations and modifications, and ensure a seamless booking experience for clients.
• Maintain up-to-date knowledge of hotel policies, rates, and amenities to provide clients with accurate information and recommendations.
• Generate reports and analyze data related to hotel occupancy, booking trends, and client preferences to identify opportunities for optimization and improvement.

Qualifications:

• Previous experience in hotel reservations, hospitality management, or a related field is preferred but not required.
• Strong communication skills, both written and verbal, with the ability to interact professionally and courteously with clients, colleagues, and hotel staff.
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks, multitask, and meet deadlines in a remote work environment.
• Proficiency in using computer systems, online booking platforms, and hotel management software to process reservations and manage scheduling tasks.
• Customer-focused mindset with a commitment to delivering exceptional service and creating positive experiences for clients and hotel partners.
• Ability to work independently and remotely, with a reliable internet connection and a dedicated workspace conducive to productivity.
• Flexibility to accommodate varying work schedules, including evenings, weekends, and holidays as needed to support client needs and business operations.

Benefits:

• Competitive compensation package with opportunities for performance-based incentives and bonuses.
• Flexible remote work arrangement with the ability to work from home or any location with internet access.
• Ongoing training and professional development opportunities to enhance your skills and knowledge of the hospitality industry.
• Employee discounts on hotel accommodations and other perks.
• Collaborative and supportive work environment with opportunities for growth and advancement within the company.

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