Entry Level Call Center Representative

Randstad

Hillsboro, OR

Expired: over a month ago Applications are no longer accepted.

$20 Hourly
Contractor

Job Description

Interviewing ASAP!

Would you say you have experience providing world class customer service? We have a World-Class Healthcare company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone and email to schedule patient appointments. Healthcare and call center experience is preferred. If hired, our client requires that all employees be vaccinated against COVID-19, pending a medical or religious accommodation.

Job Details:

Pay Rate: $20/hr
Hours: Candidates should be available to work any shift Monday - Sunday between 7a-7p. 40hrs/week (5 days)
Location: Aloclek Dr. Hillsboro, OR 97124
Duration: 1/10/2022 - 3 month contract to start (potential to extend or convert will be evaluated at end of contact)

What you will be doing:

Schedule patient appointments.
Maintain awareness of department performance targets & strive to continually meet them.
Receive patient telephone calls & schedule initial & return appointments according to established guidelines and/or existing treatment plans.
Confirm, cancel or reschedule appointments as requested.
Screen requests for emergency care & schedule according to guidelines.
Relay pertinent information regarding same day appointments to individual facilities according to established guidelines.
Initiate chart requests for forwarding to providers, for urgent need patients.
Maintain thorough knowledge of provider scheduling protocols.
Respond helpfully to dental office staff regarding appointment schedules.
Performs other duties as assigned by the Dental Contact Center Supervisor/Lead Person.

Qualifications:

High School Diploma
At least 1 year of customer service experience
Must have excellent attendance record and must be punctual
Must have exceptional customer service and communication skills
Typing at least 45 words per minute

Company Description

Randstad Staffing. We provide outsourcing, staffing, consulting, and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration, and sales and marketing.

We can’t wait to tell you all about it!