Aftermarket Parts Retail Store Assistant Manager - Tampa, FL

We are looking for gearheads to join our 4 Wheel Parts retail sales team!

Job Summary:

As an Aftermarket Parts Sales Assistant Manager, you will play a pivotal role on our dynamic team by supporting the operations of the store, fostering a culture of excellent customer service, driving sales growth, and coaching store staff in a retail environment.

Responsibilities:

• Serve as a subject matter expert by influencing and motivating sales staff to achieve daily sales targets, labor efficiency, and warranty performance metrics

• Continually meet or exceed monthly targets in labor, merchandise, and warranty sales percentages

• Drives sales by utilizing suggestive selling techniques and product knowledge to promote and sell additional parts and services

• Mentor the sales staff by providing ongoing training on product knowledge, sales techniques, and customer service skills, while fostering a culture of continuous learning and improvement

• Lead by example and ensure store staff are aware of and complying with company policies and procedures

• Promote brand visibility and reputation by inspiring sale staff to promote brand products across store social media channels

• Efficiently source parts by prioritizing customer value, and ensuring swift product turnaround and delivery times

• Drive high customer satisfaction levels by promptly and effectively addressing customer issues

• Maintain store layout and displays to create a positive and inviting shopping environment

• Oversee accurate inventory levels through regular cycle counts

• Coordinate inventory control through replenishment, organization, pricing accuracy, product selection, and availability

• Ensure correct pricing, accuracy in service tickets, and thorough audits of the final invoice

• Partner with the service manager to coordinate efforts and ensure alignment between service and sales

• Empower sales staff to contribute to the overall success of the store

• Assist in day-to-day operations in support of the store manager

We have multiple store volumes that require a variety of skills, experience, and knowledge

Qualifications for Assistant Store Manager:

• Experience in a retail environment and exposure to aftermarket sales, automotive parts, or related industries preferable

• Knowledge of automotive parts and accessories, including features, specifications, and compatibility, to assist customers and guide sales staff effectively

• Exposure to motivating and influencing sales staff to achieve sales and selling goals

• Involvement in multitasking, prioritizing responsibilities, and managing time effectively to ensure smooth store operations

• Experience in a team environment collaborating to achieve company goals and objectives

• Proficiency in inventory management, including ordering, replenishing, pricing, and merchandising