Assistant Retail Manager

Your role will be to create a ‘unique Swiss welcoming environment’ full of warmth and friendliness to our customers visiting our new store. We pride ourselves in sourcing only the best ingredients, producing authentic recipes and presenting a premium product offer to our customers, its therefore paramount that we deliver this with a premium service experience, that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

You will responsible for supporting the store manager in managing the day-to-day operations of the store. You will need to ensure your team is working effectively, and ensure customers are at the heart of everything you do. You will be working on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc…

A key expectation that will define your success in the role, is a candidate who is confident in interact with people, leading their team by example and takes great satisfaction from knowing your great service has made a customer’s day better.

In summary…

Open and close the store using the daily checklists

Cash handling and reconciling the cash register daily

To always maintain a clean safe workplace and adhere to health and safety legislation

Encourage clear and engaging communication between team members and upwards.

Monitor, support, and coach the team to ensure they reach their potential.

Keep the store manager aware and informed on the team’s and team member’s individual performance

React and adapt quickly to change and make timely thoughtful decisions

Ensure a great customer’s service and provides the best product according to the our guidelines and mission statement.

Exceptional customer service and operational standards

Demonstrate a ‘growth mindset’, always being proactive

Must be a quick learner, have a positive can-do attitude

Ability to multitask and think on your feet

Comfortable working evenings and weekends, that’s when we are at our busiest

Friendly and energetic, enjoys working as part of a team.