Golf & Tennis Merchandise Manager

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000-acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, a King-Collins 9-Hole Course, lawn and racquet club, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary:
The Golf and Tennis Merchandise Manager will manage all Golf and Racquet Club retail outlets, warmly greet all members and guests, offer direction to members and guests, and will be knowledgeable of the product assortment in each store. The Merchandise Manager will actively maintain the image of the store by refolding apparel and organizing as needed inside the store. The Merchandise Manager will order product for all stores, process transactions, as well as handle all accounts payable. The Golf and Tennis Merchandise Manager is an ambassador of Palmetto Bluff and will be expected to be knowledgeable about all amenities and experiences available on property as well as aware of what is taking place on property each day.

Benefits:
We offer excellent benefits, including an incredible employer contribution towards medical, dental, and vision coverage which begins on the 1st of the month following your date of hire! Other benefits include a 401(k) Plan, with an employer matching contribution, paid life & disability coverage, and more.

• Greet all guests warmly upon arrival (when working in the retail store(s))
• Provide assistance to guests in the retail store(s), both by telephone and face to face
• Actively sell merchandise to achieve daily, monthly, and yearly sales goals
• Select and order product for all stores in conjunction with the Director of Golf Club Operations and Director of Racquet Sports
• Attend PGA and other trade shows as necessary to keep product selections on trend
• Maintain Open to Buy Plan (update as needed based on business levels)
• Receive and stock merchandise as needed
• Maintain retail displays, replenishing and rearranging stock as necessary
• Accurately process payments per established standards
• Create and assemble gift boxes ordered by groups
• Execute the shipping of guest purchases as requested and maintain packing supplies
• Participate in quarterly physical inventory for all retail stores
• Conduct monthly spot checks on selected categories making necessary adjustments and analyzing variances
• Input/receive inventory data into inventory management software
• Assist golf/tennis staff with special order requests as needed
• Responsible for Cost of Goods Sold in each store along with the Director of Golf Club Operations and Director of Racquet Sports
• Handle all returns and refunds per standards
• Promote positive relations with guests and staff members
• Attend all meetings and training sessions as scheduled

Qualifications:

• High School graduate
• Experience in a private club and/or luxury resort retail environment
• Experience in the hospitality industry helpful
• Excellent written/verbal communication, and organizational skills
• Ability to establish and maintain good working relationships with co-workers, support departments, guests, members, and vendors
• Professional and personable demeanor

Physical Demands:

• Most work tasks are performed indoors. Temperature generally is moderate and controlled by Resort environmental systems.
• Must be able to lift 20lbs.
• Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed.

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.