Enrollment Services Specialist

About Us:

CMT Services, Inc. is a dynamic and growing small business supporting Federal, State, and Local government agencies. As a SBA-certified HUBZone, Woman Owned Small Business (WOSB), we deliver quality, professional services to support the missions and strategic business goals of our clients. Leaning on our core values of Integrity & Commitment, CMT’s mission is to continue delivering the highest quality services to our customers by applying best practices from our team of Industry experts ensuring not only our customers success, but the establishment of CMT Services as their Reliable Partner of Choice. 

Disclaimer: By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to hire.

Duties:

• Collect, organize, and analyze information obtained from multiple sources in order to advise students, parents, and the general public on college-wide activities, courses, programs and services.
• As a first point of contact to the college, analyze student inquiries, ascertain solutions, and direct students in proper action steps.
• Develop and maintain a broad knowledge base of college programs, services and other activities, particularly those related to student onboarding and enrollment.
• Assist students through onboarding and enrollment (admissions, assessment/placement requirements, advising, enrollment, financial aid) processes and procedures.
• Assist students with navigating the College website and all aspects of the student portal.
• Anticipate and define student problems, troubleshoot issues, and provide recommendations to improve organizational performance.
• Attend meetings on behalf of the unit, as assigned.
• Perform data entry and analysis, and participate in student outreach efforts, such as calling and social media campaigns.
• Review and process requests related to holds and credit hour limits, taking measures to ensure information security and accuracy.
• Coordinate and input incoming test scores for prospective students, as required.
• Process applications for admissions to the College, and other admissions related functions, taking measures to prevent and/or resolve duplicate student records.
• Collect, review, and verify incoming documents for completeness and accuracy, and scan/store documents according to established Federal, State and College requirements.
• Manage correspondence (mail, email, phone), including but not limited to creating written correspondence to internal and external constituents/stakeholders.
• Performs other duties as assigned.

Skills:

• 1 to 2 years of experience working in admissions, registration or an enrollment office at a college or university to including direct experience.
• Proficiency in using a personal computer and software applications including Microsoft Office Suite.
• Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship.