Ultrasound Field Service Engineer II

Position Description:

The Field Service Engineer II is field-based with front-line responsibility for installing, maintaining, servicing, troubleshooting, and repairing diagnostic imaging equipment at clinical sites, and supporting sales and business development efforts.

Roles & Responsibilities:

• Conduct preventative maintenance on medical diagnostic imaging systems
• Install new equipment at customer sites with minimum support
• Troubleshoot and repair equipment with occasional support from other FSEs
• Serve as an ambassador of MXR Imaging's Quality Policy by consistently delighting our customers
• Identify and pass sales leads on to Regional Account Managers and assist in closing new business and contract renewals
• Other duties as assigned

Requirements:

Education & Certifications

• Bachelor of Science degree in an engineering discipline; electrical, biomedical, or computer engineering preferred
• Military electronics background desired; Associates (AA) degree acceptable with direct experience
• Must be eligible to obtain Radiation Safety Certification per state requirements (if applicable)

Experience

• 3+ years of direct field service experience preferred
• 2+ years of ultrasound diagnostic imaging field service experience with Siemens, GE, Philips, Toshiba, Hitachi, and/or Samsung equipment highly preferred
• Knowledge of ISO 9001/13485 and FDA Quality System Regulation (QSR) quality control guidelines preferred
• Working knowledge of field service software systems preferred

Travel

• Must have a valid, active and incompliance (to company policy) driver's license and solid driving record for a minimum of five years REQUIRED
• Valid and continuous personal automobile insurance coverage at or exceeding the minimum requirements for coverage in the state where the FSE resides; must be able to provide proof of auto insurance at any time upon request
• Willing and able to undertake day travel up to 75% of the time
• Willing and able to undertake overnight travel on short notice up to 50% of the time, including evenings and weekends
• Willing and able to be on-call, travel and/or work evenings, holidays and weekends, if needed
• Must live within a reasonable driving distance of a major airport. MXR Imaging reserves the right to determine what constitutes reasonable driving distance or a major airport.

Competencies

• Excellent verbal and written English language skills
• Proficient with MS Office applications, including Excel, Word, and Outlook
• Quality- and customer-service driven to consistently delight internal and external customers
• Team player who is willing to go above and beyond to help others
• Self-motivated, proactive, and resourceful with a positive and professional attitude
• Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers, customers and/or vendors
• Reacts quickly and adapts to changes in priorities, circumstances and direction
• Applies high level of attention to detail and accuracy
• Utilizes strong prioritization, organization, and documentation skills
• Applies critical thinking skills and proactively solves problems
• Works effectively with minimal supervision
• Willing and able to identify new business opportunities and pass leads on to sales team

Physical Requirements

• Able to lift 50 pounds regularly throughout the work day
• Able to lift up to 100 pounds on occasion
• Able to stoop and crawl; climb up and down ladders; and work in tight, confined spaces
• Able to drive up to 8 hours each day