Commercial Insurance Captive Account Manager

These are the fundamental components of the job:

• Manage an established book of business assigned specifically to you which would include renewals, providing summaries, ordering and issuing binders, certificates, policies, proposals and other insurance documents within designated timelines
• Conduct consultative conversations with a Commercial client base; establish & maintain carrier and client relationships
• Facilitates the renewal process for existing group captive clients, ensuring timely and accurate communication of information needed to bind coverages, and documents agency records accordingly
• Assists with evaluation/qualification of prospects as potential group Captive candidates, and supports the quote/sales/documentation process for qualified candidates
• Performs various ad hoc reports/analyses related to the performance of group captives and/or captive clients.
• Prepare organized summaries and quotes for all markets within 2 days of completion of process
• Update applications based on coverages sold, issuing binders, and ordering policies within 24 hours
• Maintain complete and accurate documentation of all tasks in a computer system
• Obtaining non-marketed renewal quotes from existing carriers, completing renewal processes and handle non-renewal and cancellations for cause; prepare complete marketing submissions on existing clients as needed

Other functions of the job:

• Identify cross sell/up sell opportunities
• Expand and grow in your role when supporting miscellaneous duties as requested

Skills / traits that we value for this role:

• Property/Casualty License (all lines)
• Insurance experience in customer service or account management for 3 years or more
• Relevant knowledge of insurance products, documents and usages
• High school diploma or equivalent required, Bachelor's degree preferred
• Proficient computers skills are a must! Word, Excel and Outlook. Demonstrated Excel & financial tracking acumen
• Incredible attention to detail and organizational skills; working quickly and efficiently
• Ability to work well independently and on a team
• Methodical, yet swift decision-making skills especially in regard to prioritization
• Precise communication skills, even under time constraints
• Positive attitude while handling high volume/high visibility clients in a fast-paced environment
• A passion to make customers and coworkers feel important and value

A bit about Lawley!

• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (nearly 70 years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?

• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $56,750 to $101,280.