Customer Service Representative

Summary:

This position is located in Decatur, NE and is not a remote position. Working hours will be M-F 8:30am-3:30pm, with the bank being closed from 12pm-1pm daily. These hours could have the potential to increase at a future date. This position is expected to provide outstanding customer service to bank clients. This position requires exceptional attention to detail while performing multiple duties at one time and providing the highest standard of customer service. Primary responsibilities include handling routine financial transactions and ongoing account support.

Responsibilities:

• Process transactions: deposits & withdrawals, cash checks, account transfers, money orders, and cashier checks accurately and according to established guidelines.
• Apply payments for loans, over-draft protection, lines of credit, and safe deposit boxes.
• Maintain cash drawer within cash limits, and ensure cash is secure at all times. Proof daily work at teller station to ensure accuracy.
• Assist with daily branch balancing, including night deposits, ATMs, ITMs, Cash Recyclers, as applicable.
• Displays an expertise in all FNB products and services and can effectively cross-sell banking products.
• Assist with customer inquiries and direct to proper personnel, if needed.
• Provide customer service for FNB debit cards, online banking and mobile banking.
• Identify large transactions as defined by regulations and follow proper procedures regarding currency transaction reports.
• Educate customers on the use of interactive teller machines and provides technical support while utilizing the video banking technology.
• Follow security and audit procedures to eliminate exposure to fraud.
• Answer bank telephones and direct calls to appropriate staff.
• Treat all transactions with complete confidentiality.
• Additional related duties may be assigned as appropriate for the branch.
• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills:

• Excellent verbal, listening, written communication, customer service skills.
• Excellent telephone and interpersonal skills
• Demonstrates a high degree of accuracy and attention to detail skills.
• Proficient computer literacy with knowledge of windows-based computer software.
• Bilingual – desired.

Qualifications

• High school diploma or GED
• Cash handling experience preferred
• Ability to work in a fast-paced environment

First Nebraska Bank is an Affirmative Action and Equal Opportunity Employer.