Care Support Specialist

The position includes sales, customer service, answering questions, shipping and receiving of products and coordinating with other departments to ensure a positive client experience.  

Responsibilities:

• Manage and be responsive to customer contact and correspondence received via phone, email, web, chat or social media as assigned.
• Ensuring all orders received from prior day and before noon on current day are processed and prepared for shipping before shipper (FedEx) arrives for pickup.  
• Tracking and ensuring all customer shipments arrive on-time as expected; notifying the customer and management of any exceptions and plan of action to resolve.
• Monitoring inventory of products and shipping supplies to adequate reserves are on hand to fulfill customer requests and provide input to appropriate personnel when action is needed.
• Preparation of reporting related to customer orders, feedback on customer interactions and ensuring everything possible is done to drive revenue growth and ensuring customer happiness.  
• Serving as an advocate on behalf of customer(s) to identify any internal or external barriers to overall satisfaction within the control of their  interactions.
• Ensuring a clean and safe working environment; making sure that all appropriate equipment is in proper working order and used correctly.  
• Utilizing all company systems (e.g. CRM, shipping software, issue management, phone and communication systems, etc.) to ensure company has appropriate records of all customer interactions and actions taken. 
• Coordination of special orders and returns received from customers; ensure all returns are properly placed back into inventory.