Collision Estimator

At Chapman Collision Center, we are committed to making the vehicle repair process as simple and stress-free as possible for our customers. We are looking for an experienced Collision Estimator to help our team deliver the best possible collision repair experience to our clients, acting as a liaison between customers, insurance companies, and other members of the body shop. The ideal candidate will be knowledgeable about the vehicle repair process and working with insurance companies, empathetic, and great at building rapport with customers and insurance adjusters. The Estimator reports to the Collision Center Manager. 

What We Offer:

• Competitive compensation depending on experience; base plus commission
• Company culture that supports professional development
• Low-cost medical, dental and vision insurance
• Life insurance and disability coverage
• Paid time off and holiday pay
• Company contributions into 401(k)
• Employee/family discounts on vehicle purchases and service
• Employee assistance program, volunteer opportunities and more!

Core Responsibilities: 

• Greet customers, check in vehicles and educate the customer on the repair process
• Evaluate damaged vehicles to determine extent of structural, body, mechanical or interior damage and go over the damages with technicians
• Determine feasibility of repair vs. replacement of parts, such as bumpers, fenders, and doors
• Write complete and accurate estimates, invoice repairs, and order parts
• Prepare insurance forms to indicate repair cost estimate and recommendations
• Finalize repair tickets and follow up with insurance companies for final payment
• Keep customers informed throughout the repair process, providing regular updates and estimated completion times

Desired Qualifications and Experience:

• 2+ years of prior collision estimator experience is required
• Familiarity with Mitchell & CCC1 estimating software required
• Knowledgeable about insurance company guidelines
• Strong customer service background with the ability to think from the customer’s perspective and show empathy for their situation
• Self-starter and motivated to achieve goals
• Excellent written and verbal communication and organizational skills
• Must have a valid driver’s license and clean driving record
• Must pass a pre-employment background check and drug screen

Hours and Work Environment

This role requires working in an office environment, frequently working with technicians in our climate-controlled shop, and occasionally maneuvering around or under vehicles to assess damages. The Collision Center is open Monday – Friday 7:30am to 5:30pm; scheduled hours may vary.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone or email with next steps.

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