RN Patient Support (Fully Remote - RN License Required!)

Work-at-Home Registered Nurse Providing Virtual Care Assistance

Fast-Growing Company is Seeking a Work-at-Home Registered Nurse Providing Virtual Care Assistance

Serva Health is seeking Work-at-Home Registered Nurses to Provide Virtual Care Assistance. We are currently growing our registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs.

Currently hiring nurses from the following states: Florida, Texas, Georgia, North Carolina, Pennsylvania, Ohio, Illinois, and Tennessee

Work-at-Home Registered Nurse Providing Virtual Care Assistance Role:

·        This opportunity is a work-at-home/Telephonic//virtual position.

·        You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases.

·        These patients are looking for help as they try to find new cures for their diseases.

·        They need assistance to better understand how to navigate the therapeutic options available for their diseases.

Work-at-Home Registered Nurse Providing Virtual Care Assistance Requirements:

·        Education: Bachelor's Degree (minimum educational requirement)

·        Experience: Nursing: 3 years

·        License: Registered Nurse (RN) (Required)

·        Active and clear registered nurse license (RN - any state) (or equivalent)

·        US-based credentials preferred – either medical license or education

·        For foreign credentials, must have certified translation of diploma or license

·        Language: Fluent in written and spoken English

·        English/Spanish bilingual is a plus

Additional Requirements:

·        Full-time opportunities are given preference. Evening hours are in the greatest demand. Full-time availability, 48 weeks of the year is required.

·        Previous non-clinical and/or telephonic patient services experience is strongly preferred

·        Case management experience a plus

·        Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service

·        Possess intermediate to advanced computer skills

·        Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company)

·        Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)

·        Comfortable understanding and pronouncing complex medical terms

·        Have a quiet, professional in-home workplace

·        Able to work independently

·        Possess intermediate to advanced typing skills

·        Have ability to work within a virtual team environment

·        Have a clear speaking voice as well as the ability to clearly enunciate sentences

·        Provide a minimum of two professional references

Work-at-Home Registered Nurse Providing Virtual Care Assistance Duties Include:

·        Answer inbound calls from patients, caregivers and/or potential volunteers

·        Make outbound callbacks to patients, caregivers and/or potential volunteers

·        Read a pre-written script and ask scripted medical screening questions

·        Answer questions using approved answers from clients/sponsors/distributors.

·        Identify and process escalations according to standard procedures

·        Identify and process Adverse Events according to standard procedures

·        Complete client and company-required training

·        Navigate and accurately enter data into the computer software

About Serva Health:

We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.